Avoid MXZ PC / Newegg Marketplace for prebuilts
Just a warning for anyone considering an MXZ prebuilt through Newegg because this has turned into an absolute shitshow.
I ordered an MXZ PC through Newegg almost a month ago. First shipment gets a delivery exception. After days of nothing I contact MXZ and they admit it was their mistake. Somehow instead of shipping the PC to me, they shipped it to Newegg.
How do you fuck that up? Print the label, put it on the box, send it to the customer lol.
They tell me they'll fix it and reship Monday or Tuesday with next day delivery. Tuesday is almost over, still nothing, so I call Newegg customer service. Magically a few hours later it ships Next Day Air from California.
This morning it makes it to my hometown, gets loaded on the UPS truck and goes OUT FOR DELIVERY.
Finally, right?
Nope.
Today at 12:07 UPS says the sender requested a delivery address change. Then like 10 minutes later the sender requests UPS hold the package.
I didn't request either one.
Then MXZ sends me a completely separate message asking if I've returned the computer yet because apparently their system says I signed for it on August 11th.
I HAVE NEVER RECEIVED THE COMPUTER.
So MXZ has now managed to ship my PC to the wrong place, miss their own reshipping deadline, stop the replacement while it's literally on the truck coming to my house, and apparently create an RMA for a computer they think I already have.
I've tried to be patient but I'm done at this point. Maybe there's some amazing explanation for all of this, and if there is I'll update the post. I'm in contact with Newegg customer service and have requested a refund, but they're "investigating" which will take 2-5 business days, and MXZ has 1-2 business days to respond. It's a runaround and I'm growing tired of it.
Anyway I'd seriously recommend avoiding MXZ PC, and personally I won't be buying another expensive prebuilt through Newegg either.
What a clownshow.