Hello everyone,
Recently I started receiving notifications that someone was trying to log into accounts on my other sites and I figured my passwords must have leaked in some data breach so I went to reset passwords and make sure I have 2fa on everything. I checked my 10+ year old Facebook account and noticed I do not have 2fa so I added it and a Google authenticator check (I am using the same email address I've used for 10+ years on my account).
Now this all happened on the 26th of April and maybe an hour after I added my 2fa and changed my password on Facebook I received an email that my account is locked... okay no big deal I'll just follow their process unlock it but... the only way for them to unlock it is for me to send them a selfie verification video.
I was frustrated but fine whatever I don't care, not like they don't have my face and some videos of it on their website already so I send them the verification basically as soon as I got the message through email and... I still haven't gotten my account unlocked even though its been way over 48 hours. I've waited for about a day or 2 to send a different verification video but it doesn't seem like I'll be getting my account unlocked any time soon by just waiting for Facebook to their own thing.
I have tried resetting my password (didn't do anything, still asks for verification even though I can), I've tried logging in from a new device (same as previous).
What bothers me a lot is the fact that for example if I click on send selfie but for some reason I fail to film the video it will still stay as soon as I stop the video that the information has been sent successfully and is under review... So how do I know that the video was even sent to them to review if even a failure results in a positive outcome?
I talked with Meta's AI assistant and filled out a form for account retrieval but the issue is this was most definitely not reviewed by a real person and even though I provided all relevant information they just replied saying not enough information has been given.
Is there anyone who can provide some assistance for this situation or know what explicitly I need to write into my forms to make them pass through? I don't really care if I have to send selfie videos or even ID verification as long as I can actually get ahold of someone from Meta that can assist with this issue.
My account is basic, I've never had any transactions or anything through it, I don't use FB marketplace, I have an Instagram account that uses the same email address and that is about it.
Would appreciate any insight into this topic.
Thank you.