Hey everyone,

I work in a busy Coles store doing online shopping. One of the biggest bottlenecks in our workflow is the login process.

As fellow team members know, we have to enter a PIN to log in. The issue is that the app logs us out after every completed pick, so during a shift we end up re-entering our PIN constantly — easily 50+ times in a busy period.

It slows down picking flow and becomes frustrating when you’re trying to keep pace during peak hours.

I had an idea and wanted to get feedback on whether this is even something worth proposing to management/IT:

Idea

A barcode or QR-based login system, similar to what service departments or warehouse systems use.

For example:

• Each staff member is assigned a unique QR/barcode
• The tablet scanner could scan it instead of manually entering a PIN
• It would act as a quick authentication method to reduce repeated typing

I know ROVER is likely locked down for security reasons, but from a workflow perspective it feels like there must be a better solution than constant manual PIN entry on shared devices.

Questions:

• Is something like this even realistic in enterprise systems like Coles/ROVER?
• Would IT/security ever consider QR-based login for speed if it’s still tied to staff credentials?
• What would be the proper way to propose this without it getting shut down immediately as a “security risk idea”?

I’m mainly trying to improve efficiency during picking because right now the repeated logins are becoming a real slowdown for the team.

Would appreciate any insight from people who’ve worked with retail systems, IT, or similar scanning workflows.