r/coles

Most days I work 3-4 times a week but the managers will drop it down to 1-2 by cancelling my shifts, are they planning to fire me?

I recently had a really bad cramp and did a online telehealth for sick leave and provided the sick certificate but the manager says go to the doctor get a doctors certificate. Does coles not take online medical certificate. Note previously used the same site and got cleared without issue and recieved the pay as well? Anyone with any idea or help on how to deal with this situation.

Anyone from any trial stores able to give insight into the MATE app for processes in grocery, dairy, produce, etc? Apparently rollout has been delayed so I’m assuming not the best, but I wanna know a bit more about how the new tools work, the new processes etc.

Seems to work fine for tickets and deli, but I’m interested in other departments.

Hi, I recently started working at Coles in a different department.

My manager suggested I try helping in the bakery as well to get more shifts, so I went there to learn.

But the person training me only demonstrated once, then expected me to do it quickly. When I wasn’t perfect, they seemed impatient and kept rushing me.

They also kept asking things like “can you do it or not?” which felt a bit stressful, especially since it was my first time and I wasn’t even officially working in bakery yet.

I understand bakery can be fast-paced, but I’m just wondering — is this kind of training normal in Coles bakery? Or is it more about the individual trainer?

Coles online cancelled my $300 delivery order. This is my first time using Cole’s delivery as I usually do click & collect but due to car in the shop and the heavy rain all week, I couldn’t just walk down the road and do shopping so I ordered delivery.

Anyways,

I called Cole’s online that same morning & was assured a refund within 1 business day PLUS $30 Cole’s credit. the next day, still no refund. So I called again & was informed it’s actually UPTO 3 business days for the refund to be back in my bank. Ok that’s fine. The 3 business days go by and still no refund. I call again and they then told me it takes UPTO 5 business days !!! from 1 to 3 & now 5 business days, Ofcourse I’m going to be mad especially with the order being 300 FRICKING DOLLARS !! I expressed my anger in the most civil way I could and was then told to stay on hold as she will put me on priority list for refunds. after 8 minutes of being on hold, my bank sends me a notification of Coles online giving my $300 back BUT its been sitting on “incoming transaction is pending” for 3 days now.

I call my bank this morning & they say it’s an issue on coles end and they can’t do anything about it & to call coles back.

I call coles back as soon as my call ended with my bank and coles says it’s a bank issue.

what the heck is this ??!!??!!????!?? Who’s playing with me right now ?

Anyways, that’s my rant of the day lol.

Customers can we please normalise not using the bags you from your online order for your normal shopping and handing them to a team member to be packed. Those small half bags can only fit a limited amount of items and it is quite annoying.

Any other service people have this issue?

I bought a pack of 2 chicken breasts from my local Coles on Friday with a use-by date of today (May 19th). When I went to use the meat on Sunday (May 17th), it smelled foul and large parts of it were grey-green. I'll be returning it for a refund this afternoon.

As a one-off, it's not a massive deal, but this is the third time in the past 4-ish months that I've bought raw chicken breasts from Coles that have turned out to be contaminated and clearly unsafe to eat. Last time, it developed white spots all over and the first time, it was extremely slimy. Both previous packs also had the same foul smell.

I returned those for a refund without issue, and with agreement and apologies from the staff member processing it, but at this point, I just don't feel safe buying raw chicken from Coles, anymore.

Has anyone else had this kind of problem, particularly repeat incidents? Any ideas as to possible causes?

I've been buying raw meat from Coles for over a decade and never had an issue until this year. It's also not a problem with our fridge (we've checked) or our food hygiene practices. My biomed undergrad involved a lot of microbiology, which taught me to be extremely thorough with cleaning, hygiene and temperature control when it comes to food.

I'm hoping it's just bad luck on my part, but wanted to put the question out there, in case it's not just me.

Hi so I work in service and my manager changes the upcoming roster EACH DAY. Like she deletes the ones for the upcoming week and remakes it every single day, so I never really know what I'm working for the next day until the night before. But today I asked if I could have a shift that ends before 5pm next Sunday(the 31st) and she didn't respond to it but instead just wrote in the group chat that she can't change the roster to peoples availability less than 2 weeks in advance. BUT SHE CHANGES THE ROSTER LITERALLY ONE DAY IN ADVANCE AND DOESNT EVEN ASK IF ITS OK WITH US. It's so fucking annoying. Is it like this at other Coles or am I just cooked. I low-key miss working at subway where my shifts were the same every week.

Isn’t it 15-30-15? 30 being unpaid? I work for online department

When do comes switch end/start specials? Like I know woollies are Tuesday at midnight. :) ta in advance!

Has anyone else been informed that their departments hours will be reduced thenceforth this coming weekened if they have a new roast runner chicken oven?

I’m a part-timer with 20 contracted hours. My manager said he would need to reduce my contracted hours by 5 hrs because sales in our department are low. Do I have to agree to that change, or can I refuse?