u/Crazy_Pepper_

I bought it from Flipkart on April 1st. It arrived on 3rd and then it worked flawlessly on the first day. Within the first week of use though, I noticed a crackling loud white noise on the left earbud whenever I turned on Noise cancellation or Transparency. I have quite sensitive ears too so I decided to send feedback.

They told me to reset it. Didn't help. I still decided to wait another week. I thought maybe it was happening because it was new but it only grew more frequent and louder. I tried with different phones, aac, ldac no effect. There were no falls nothing. The case and earbuds do not have any scratches(it has a matt finish to begin with, I cannot notice any at least).

So on 20th I emailed them and requested a replacement/repair. They told me about the sevice centers. I am in Coochbehar WB and the nearest one us in Siliguri 200km away. So they said they will schedule a pickup.

They replied and then the request was filed on 22nd.

Then the earbuds were picked up on 24th from me. Apparently they use a shipping company called bluedart. I also got a call from the Nothing Service centre. I recorded a video of me boxing the product and handing it over to the guy from Bluedart.

Next day I use the tracking code and it shows me, your shipment has been picked up.

Now I check again yesterday, 5days have passed and the tracking is still at picked up. It hasn't even gone to the hub of the shipping service. A suspicion creeps in that something went wrong.

I emailed the shipping company and they told me the product wasn't handed over. I showed them proof that it has indeed been handed over by me and even their site says so. They say they will investigate.

Now I am stuck here unable to get a replacement and miserable. What is the course of action now?? Do I email Nothing customer service again explaining the situation as it has indeed gotten messy or do I wait?