u/Creative_Whereas_614

am running into a problems with customer questions on my Shopify store. the answers are already somewhere on the site, but customers still ask about things like sizing, shipping, product differences, compatibility, and returns because finding the right information takes too much effort. It’s getting harder to keep everything consistent when products, promotions, and policies change. Has anyone else dealt with this, and what did you do to make it easier for customers to get answers without adding more work for support?