Local power outages prevent my phone from connecting to data or phone service until reconnecting to WiFi
I have a really weird issue that is stumping me. Ever since moving into a new apartment and getting a new router (Xfinity Gateway), power outages have left me without the ability to send/receive calls and texts or use data until I reconnect to a WiFi network. But my phone service is Verizon and internet is Comcast, so I don’t know how this is happening. I think explaining what happened today might be the best way to describe it, although this happens every outage:
A local storm took out the power to just my block for about 30 minutes today. Obviously my wifi goes out, but my phone still says I have a few bars of 5G or LTE, depending on where I am (service still available in the area- the tower did not go out). However, attempting to go online using data results in no connection. I also cannot send or receive calls or texts. I tried multiple things on my phone to fix it: turning wifi off, turning cellular data off+on, turning my phone off+on, changing data roaming options, etc. I even drove half a mile away to where I know I have strong data. But even with full bars of 5G, still nothing.
It wasn’t until after I connected to and disconnected from the WiFi of a local restaurant did my data and service begin to work again.
I’m typically ok at troubleshooting stuff myself, but I genuinely don’t know what could be causing this. Again, this only started happening after moving to a new apartment and getting a new router- outages at my old place didn’t cause any issues. Honestly it’s a little spooky… if something bad happens during an outage and I have to contact someone immediately, I just wouldn’t be able to (I’m assuming emergency calls would work but haven’t tried). Has anybody experienced something similar?
Some info:
Internet: Xfinity Gateway
Phone service: Verizon Wireless (unlimited family plan)
iPhone 13 Pro (iOS 26.6.1)