Goral took my money over a year ago for a pair of Buxton boots and have not delivered
I just saw on here that the Buxtons are discontinued.
I pre-ordered the shoes before the first drop.....what, March 2025? and got a pair in June. Despite saying they fit like their other boots, they run larger so I sent them back for exchange. In the meantime I also bought a pair of bloodcore SMUGS which arrived on time (but have stitching issues).
Since then I've been emailing them on a monthly basis with customer services. They kept on fobbing me off with "Production issues, we'll have a batch coming in next week/next month and you'll get one" and here we are. I even made funny memes to keep it light!
I doubt anyone at the company is looking at this and even if they are I doubt they'll reply, they haven't to my last 3 (polite) emails.
Just a heads up for everyone here, If the shoes are good, you're good. If they're not you're in trouble.
Edit: I’ve been contacted by Goral and I think we’re going to have a good resolution. What they’ve said gives me some faith and I’ll keep everyone updated. It should be mentioned when things go right AND when they go wrong!