u/Cultural-Special8839

Hi everyone, here’s my problem: my account got hacked. I managed to recover my email address, but the Genshin account has been linked to a new email. I’ve already contacted support, but my request has been rejected every time. Could it be because I topped up my account via Lootbar and LDShop and only have screenshots of the transactions from those sites? What do you think the issue might be?