Has my windows 11 compromised?
Model-Lenovo LOQ RTX 5050 RYZEN 7 250.
I need to verify if the following support workflow aligns with standard Microsoft procedures, and whether my laptop is safe to use.
Context:
My Windows 11 system was missing its Bluetooth icon. I contacted windows via troubleshoot option available in my lenovo LOQ.I have remote access to the technician and he turned the real time protection off and started downloading the file without my permission.
The Session:
First Technician: Recommended a repair installation using the official Windows 11 ISO file (approximately 7.9 GB) downloaded from the Microsoft website. Due to the download time, I was instructed to save the chat and share the session details with the next available agent later.
Second Technician: I told him the backstory. Connected to my laptop via the built-in Quick Assist tool (Ctrl + Windows + Q). Before running the ISO file, the technician manually disabled User Account Control (UAC) and Real-time Protection/SmartScreen in the system settings. When questioned about safety, the agent proceeded with the installation without further clarification or explicit confirmation.
Because the security features were disabled, I intervened and forced a hard shutdown by holding down the physical power button for 10 seconds. The installation tracker was at 12% complete when the power was cut. The machine has remained powered off and offline
since.
Do official Microsoft support protocols ever involve manually disabling UAC and Real-time Protection to run an official ISO installation?
Given that a major operating system installation was interrupted at 12% with security protocols disabled, is this system safe to boot normally, or does it require a complete drive format and clean reinstallation?