Customers complaining for free food ?
Today I had a guy come in who was super rude, asking for a recook on an order that he said he got like a week ago and that they messed up. He showed me not a receipt, but a bank transaction on his phone. I got my manager to help him, and he got his recook. I then remembered he’s come in before about 2 other times while I was there with the same story about them messing up days prior. I know it’s not my food or my money, but it’s frustrating that most of our waste is from recooks. The managers will literally have their whole order remade even though only one or two items are wrong, and they let them keep the messed-up food. I feel like the reason people constantly complain is because they let them keep the messed up food and really they probably just want free extra food and they know the managers are gonna give them what they want .