Driver support going down hill.
Ok so I had to call driver support today for a locker my city has been having a problem with. The locker will take packages but never give them out to customers so it's always full. Got to the point where my manager was even saying to skip it till the end and then call driver support. I was a rescue driver today and I picked it up knowing I'm grabbing it because I know it's a b***h to deal with. Get to the stop and immediately called driver support. When I say the dude was rude is an understatement. Immediately acting like he is the main character. I tried to explain to him that this locker is always a problem and explain that the locker "eats packages" and he immediately fired back "it's your job to deliver the packages and if a customer has a problem they can call customer service" and how I'm going to get docked points for returning the packages (4) and how my job is to just deliver. I'm sorry but that's not how I run s**t. If I know a locker is going to give a customer problems I'm not going to deliver to it. I know most of you are just going to say "delivery and go" but nah that's not me. I ended up back at the warehouse and told Amazon about the locker and driver support. They claim they are going to put a ticket in for the locker and look into the person that took my call...not counting on them doing anything though.