I ordered the Ultimate Bundle for Ravenloft and didn’t receive the book
So let’s lay out some background information before we dive in. I have had my DNDBeyond account for roughly six years at the Master Tier level.
I haven’t had any issues with Beyond before to this extent. No problems with Forgotten Realms Bundle. Anytime I have had issues with purchases they’ve been nice and helped get things sorted.
So I ordered the Ultimate Bundle for Ravenloft because my girlfriend is a big fan of anything Strahd. She was particularly interested in the Tarokka Deck alongside the book. We got the deck, the maps, the DM screen…..but no book.
So I sent an email to WOTC for some help resolving this. I got a reply a couple days later where they acknowledge the issue “Upon review, it appears that you do not currently own the physical copy of Ravenloft: The Horrors Within.” Followed up with the physical items that I received was all that was in the order. I replied back that their bundle listing clearly states that the Ultimate Bundle contains both physical and digital versions of the Ravenloft book. That was nearly a week ago and I haven’t heard back about it.
Has anyone else had this issue? What other avenues could be taken?