u/DAVE1833

A buyer raised an issue with an item and returned it, but it turned out they got me mixed up with someone else and sent me the wrong item back. I refused the refund and explained why and provided proof. The buyer even admitted their mistake in my messeges to them. Depop gave them a refund anyways. I argued and Depop gave me a "goodwill gesture" return of my payment and told me they'll only do it once. Am I missing something?