VBR service crashes randomly, the support seems following only red herrings
We migrated Veeam VBR 12 server to a new datacenter, new VM (still 2022) but moved from MSSQL to PostgreSQL.
When we have a lot of tasks running, usually > 100, VBR service crashes and a reboot is needed.
This is happening 2-3 times per week.
NEVER happened in the old datacentre with same quantity of jobs configured.
Never.
Opened a ticket in Veeam support page on 29 July, not a single idea or fix from support was resolutive, they point fingers on:
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- antivirus exclusions (all configured correctly from our side)
-
- corruption in logs (found old .arc files in log fo
lder)
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- now they are pointing on virtual server vcpu configuration (that is the same of the old vm)
Also it seems they ignored what I put in the ticket or did mistake with commands to run or logs to check (they checked an old log when I uploaded a fresh one).
It seems they have NO IDEA about the issue and are in try and error mode.
Already asked an escalation, the ticket was assigned to a different guy that seems ignoring the whole ticket, asking again info that I have already wrote.
Plus, the ticket page is a nightmare to read with blank lines added randomly.