at what point does CRM pricing become difficult when your team only uses 20% of the platform?
we are paying a massive premium for an enterprise tier, but the reality is my reps basically use the platform as a glorified rolodex. they log a call, move a deal stage, and that's it. all the advanced automation and custom reporting modules we're being heavily charged for are just sitting there collecting dust because the team finds them too clunky.
it feels ridiculous writing a massive check when a basic database or a simpler tool would functionally achieve the same results for our daily workflow. have any of you actually downgraded your tech stack to something much cheaper, or did you find a way to force adoption to get your money's worth?