u/Dangerous-Bend-9534

I bought a new laptop (Acer Helios Neo). When I try to turn it on, the keyboard RGB is working and I can hear the fans, but the screen is pitch black. Can someone help me please?

I bought a new laptop (Acer Helios Neo). When I try to turn it on, the keyboard RGB is working and I can hear the fans, but the screen is pitch black. Can someone help me please?