u/Dangerous-Raccoon999

As the title says, my 4 year old was denied after a year of waiting. The reason on the denial notification was “agricultural or customs violations”. I’m a nexus holder, he’s never gone to Canada with anyone else, and I’ve never had a violation. I haven’t been sent in for a secondary inspection in almost a year and a half. I think I’d know if either of us have ever had a customs violation.

This must be a mistake right? Is this common?

I’ve reapplied and sent in a request to CBP, is there anything else I should do?