r/NEXUS_TTP

I’m curious if anyone has had anything similar happen with NEXUS, because I’m completely puzzled by my denial.
I applied in February and received conditional approval in May. Between May and August I completed both interviews. I did the U.S. interview at SeaTac and the Canadian interview at Vancouver Airport.
Nothing unusual came up during either interview. In fact, during my Canadian interview I was told that I should receive my NEXUS card in a few weeks, so I left thinking everything had been approved.
Less than 10 minutes later, I got a notification that there had been an update to my Trusted Traveller account. I logged in and saw that my NEXUS application had been denied. The only reason given was essentially:
“Other. You do not meet program eligibility requirements at this time.”
I have no criminal record and have never been arrested, so I’m trying to figure out what could possibly have triggered it.
The only possibilities I can come up with are that maybe there was some very minor customs or agriculture issue when I was in my 20s that I genuinely don’t remember. Maybe coming back through the U.S. from Mexico with something I wasn’t supposed to have, not declaring a piece of fruit, something along those lines. We’re talking around 20 years ago, so I honestly have no recollection of anything significant.
The other thing I’m wondering about is my spouse.
My spouse has an old simple assault conviction from roughly 25 years ago that was later pardoned in Canada. For many years after that, they travelled to the U.S. without any problem. Then about five years ago, they suddenly started getting sent to secondary almost every time we crossed.
On one trip I was travelling through the U.S. to Mexico for a medical procedure and had brought a fairly large amount of cash with me, although it was below the $10,000 declaration threshold. At the border they unexpectedly asked how much cash I had. I answered truthfully that it was under $10,000, and we were sent to secondary. That happened around the same period my spouse started having repeated border issues.
Eventually, on a later trip when my spouse travelled without me, they were found inadmissible to the U.S. They are now in the process of applying for a U.S. nonimmigrant waiver of inadmissibility through an attorney.
The reason this particularly caught my attention is that during my U.S. NEXUS interview, the officer specifically asked who my current spouse was and asked for their last name. When I gave the name, the officer responded with something like, “That’s right.” Nothing further was said about it and I wasn’t told there was any issue.
I called the Canadian NEXUS side after receiving the denial and was told that the denial had come from the U.S. side.
So now I’m wondering whether this is some ancient customs or agriculture incident I’ve completely forgotten about, something connected to my spouse’s U.S. admissibility history, or something completely different.
What confuses me most is that I had already been conditionally approved, completed the U.S. interview without being told there was a problem, and was literally told at my Canadian interview that my card would arrive, only to be denied minutes later.
Has anyone had a similar experience, particularly a denial under “Other. You do not meet program eligibility requirements at this time” after conditional approval and both interviews? And if you requested reconsideration, did you ever find out what the actual issue was?

This is a tiny bit embarrassing.  I’ve been a Nexus member since 2010, and have had to go in for in-person interviews twice.  Once when I first applied and for my first renewal.  My 2021 interview was not required (presumably due to covid).  So it’s been a decade-plus since I’ve had to go in for an interview.

Anyway, I need to go for an interview to do my current renewal (my card is expired but is still in the grace period).

When I’ve gone in previously, you would make a single appointment at a  Canadian airport that had US pre-departure clearance for the US, and it would be over quickly.

I’ve noticed from posts in this subreddit and other places, that it seems like the rules have changed and it seems like now you need separate interviews for Canada and the US.  Is this correct?  

What is the most straightforward way for me (an American not living near the border) get this done efficiently - Ideally in a single day trip flight to Canada?

My Nexus was revoked in September 2025, likely because of a pending legal issue filed against me 6 months earlier, in February 2025. The case was dismissed in June 2025 and then expunged in February 2026.

I filed an appeal immediately in September with two sentences (the case got filed, then dismissed on prejudice), and the case file was uploaded.

I heard back earlier this summer, in June, that my Nexus got reinstated! Not sure if anyone else has had similar experiences. All of the posts I read said that appeals rarely go through; I was excited to get that email from TTP.

I moved to USA on a TN on Feb 27 and visited Canada for the weekend in July. On July 20th I entered USA back via SFO and was asked no question. I assumed they would see my last entry and default me to TN again.

In August while visiting dmv they mentioned I was illegal and won’t be issuing me my plates for my motorcycle. That’s when I found out my status is marked B1 in I-94 now. I have called CBP , written emails. No response. Should I just drive to Vancouver cross the border and upon entering back get this fixed ?

Any ideas ?

I'm probably overthinking this but over a decade of non-stop secondary inspections have made me this way.

Background:

Singapore passport, South Asian ethnicity (guess that's relevant these days), Canadian PR, NEXUS since 2023. Constant secondary ever since my first visit to the US - 2 and a half decades ago. I have 2 redress numbers. At secondary, they hardly ask me anything except "How's your day going", "They sent you back here for this?" (they don't elaborate when I ask for details) and "Big plans for *insert city name*?".. stuff like that. I lost a passport once but these secondaries happened before and after almost routinely ever since my first visit to the US. No more secondary these days after NEXUS but still occasionally get SSSS pre flight star treatment lol. Last trip to the US was Dec 2024. Received new passport (still Singapore) 2 months ago. Updated online via TTP portal and emailed CBSA with updated details as per their request following a phone call informing them of the new passport.

Now:

About to head for a trip to Chile with a stopover in the US. Flying in J on American, Nexus still valid. Originally was a single stopover in DFW and the flight would leave YVR at 715am giving me ample time for secondary should it come to that. American modified my flights, now 2 stopovers (DFW, MIA) and YVR flight leaves at 6am.

This is kinda causing me some panic. Since the US customs open at 430am, I'm sure there'll be a line even for NEXUS at that time? If I get SSSS, would I still be able to use the NEXUS line? I also have a business ticket if that helps. Ever since I got NEXUS, I haven't been pulled into secondary but I still get SSSS every now and then. Is there anything I can do to make my situation better customs wise? I've already been issued 2 redress numbers. I'm wondering if I should take a quick day trip down to Blaine for some shopping and in the process - get my new i94 done. I've read so many horror stories on here about how things have changed with the new administration so I'm in a bit of a panic as I haven't traveled south since then.

I know having a current i94 means you don't need to get shown to secondary to get the details for a new one. (I'm aware anyone can get pulled into secondary for any other reason).

I'm just trying to see what I can do to make this easier for me. I would never have booked a flight like this that hardly gave me time but this is where the cards have fallen. I can't take a different flight. Nothing would work for me.

In short, should I do a land border crossing a week in advance to get a I-94 to hopefully speed up the process the day I fly? Or will it make zero difference? I feel like if you need a new i94 at the airport NEXUS lanes, they send you to secondary to get that done? I know I'm insanely paranoid, but I think I have some reason for it.

Wanted to share a recent experience at YVR that might save someone a headache.

I’m on TN status, currently living in the US. Was in Vancouver for a few days and used the NEXUS lane on the way back through YVR. The Global Entry kiosk’s facial biometric scan failed to recognize me, so it flagged me to talk to an officer.

The officer rescanned me, and when I explained I live in the US, they asked why lol (he thought I'm entering on B1), even though I have TN set as my default entry type in the Global Entry app, the system apparently didn’t have that on file. The officer ended up rescanning my face and asked for a printed I-94 to admit me on TN.

A few takeaways:

Your I-94 admission date updates every time you cross, so an old printout won’t reflect your latest entry; reprint it after each crossing.

There’s also an expiration date on the I-94 (bottom right) that needs to be regenerated/reprinted periodically; mine needed refreshing roughly monthly.

Setting TN as your “default” entry type in the Global Entry app didn’t prevent this from happening, so don’t rely on it.

Interestingly, crossing by land with NEXUS was a non-issue; no questions asked, no I-94 requested and I was correctly admitted on TN, not B1. This seems to be specific to the airport preclearance process currently.

Canadian Nexus holder here, living and working in Canada for a US Company. For work, I use a laptop that was bought in the US by our US office and fully configured there, then shipped to me in Canada ... which took 2+ weeks due to importation delays.

Recently, the laptop got corrupted and needs all software re-installed in the office (unfortunately no remote option) and the challenge is having to wait potentially 4 weeks for the roundtrip shipping.

Would there typically be any issues if I cross from Canada into USA just to get it shipped to our US office? And what about picking it up in the USA and bringing it back to Canada, once repaired?

I would be fully transparent about intentions, of course.

Just thought I’d share my renewal timeline since it’s a bit interesting.

Got Nexus in 2016 but stupidly let it expire in 2021. Reapplied in early June 2026. Application went through as a renewal, not new application.

Approved July 18 and got the new card August 2. No interview required.

Family of five, all with nexus. Three kids aged 15, 12 and 2. Have been using nexus fine for the past year or so, probably 10 times. Most recently crossed into US without issue but coming back only 3 cards registered on the scanner at Ambassador bridge. The agent said the two cards that didn’t scan weren’t activated and to check the TTP website. This was for the 15 and 12 year old. They still let us pass without issues.

I logged into TTP website and it says the membership is valid, no messages or notifications or anything on their cards. Renewal is 2027+. Is there any other place I should check?

As the title says, my 4 year old was denied after a year of waiting. The reason on the denial notification was “agricultural or customs violations”. I’m a nexus holder, he’s never gone to Canada with anyone else, and I’ve never had a violation. I haven’t been sent in for a secondary inspection in almost a year and a half. I think I’d know if either of us have ever had a customs violation.

This must be a mistake right? Is this common?

I’ve reapplied and sent in a request to CBP, is there anything else I should do?

US citizen - Frequent international traveller. First time nexus application and I didn't have GE before.

Applied March 25th

Conditional Approval Jul 30th

Interview Jul 31st Whirlpool Enrollment Center

Received approval email while Canadian officer was explaining the rules of utilizing the Nexus pass.

Card received 8/10

Overall, the process was painless. The border officers who work at the enrollment center were thorough but kind.

Does anyone have any word on the backlog for application reviews? I’ve been pending for initial review since doing my application on April 3rd. Would be assigned to the Niagara Falls station.