u/DangerousLettuce4561

I have emailed and called royal caribbean SEVERAL of times trying to fix whatever is wrong with my account. I went on navigator of the seas in September 2025, reaching prime status with 1,600 points in the casino. I emailed asking where my points and offers were and didn’t receive my points till mid January. I never received any offers for the complimentary state room that we are supposed to get in April so I called, sat on the phone for an hour and got told the offers would be there in 1-2 weeks. Still not received. At this point I’m SO frustrated with the amount of money spent for what seems like nothing and a scam. Please, does anyone know what I can do to fix this? I will probably try to call again and ask to speak with a high up.