u/Dapper_Lemon_2111

I'm currently on the SAVE Plan. A few weeks ago I tried to calculate new payments for an IDR and it was giving me a massive monthly payment of like $900 a month, which I can't afford (that's almost 1/3 of our monthly income). I'm sure it's because for 2025 taxes mine and my spouse's income significantly went up (I was working full-time and he got his military bonus). However, our income this year has gone down significantly as well, I lost my job and the market is awful and my spouse isn't getting a bonus this year. There is no option to include this in the IDR calculator. How can I get this to reflect? What option would be best to do now that SAVE has ended? I CANNOT afford $900 a month, and while I'm trying my absolute hardest to find employment again, it's proving difficult.

I placed an order last week and it was confirmed, the following day I received an email that my order was cancelled for security reasons and to call customer service for more information. I called twice that same day, both agents said they were unable to give me the reason why my order was cancelled and that the verification department would reach out to me within 1-3 business days (the first agent couldn't put in a ticket because he claimed his system had frozen up, told me he wasn't able to transfer me and I would have to call back). The second agent I spoke to said that I shouldn't place any more orders until the verification department contacts me because "your order will be cancelled again and it could cause you to be banned from online ordering."

I called again on Saturday because I still hadn't heard from verification department (the ticket was submitted Monday). The agent was a little more helpful and told me that the only reason he could think of as to why my order was cancelled was because my billing address had been capitalized. He placed the order for me again and gave me express shipping, the order has shipped with no problem.

The verification department reached out to me this morning and said, "Our verification system is in place with the safety of our customers in mind and we are unable to provide specifics on this process. Please note that you were not charged for any cancelled order(s). Your most recent order(s) is processing normally." Like thanks, I'm aware, but I want to know WHY my order was cancelled, so if it's an issue on my end I can correct it so it doesn't happen again.

Does anyone have any ideas? Is customer service really this unhelpful and unable to help all the time? My billing and shipping address were different because I'm visiting my dad and stepmom, and needed these items shipped to their house (not my home of record). But I'm confused if that's the case, because literally no other website I've ever ordered from has cancelled an order because the addresses are different.

This is my very first time ever ordering or buying from Aerie and I'm NOT impressed. Their bras are super comfortable (I bought one in store on the 21st, but they don't carry larger cup sizes in store, which is why I went home and made an online order). But definitely not worth the hassle if this is going to be a consistent issue.