Used car dealer delivered safety certified vehicle with immediate break downs, now holding car for repairs with no loaner. What are our rights?
Hey everyone, looking for some advice on our options under Ontario law / OMVIC.
My parents just bought a certified used 2017 Toyota Highlander from a used dealer in Brampton. Right as they were driving off the lot on delivery day, the rear door broke. They did a quick patch on the spot to get us to leave, but it broke completely a few days later. On top of that, we discovered The engine oil was critically low at delivery, the parking brake is also a bit iffy.
We brought the car back for them to fix everything, but they’ve had it for over 5 days now. Every time we ask for an update, they push the date back (now claiming next Tuesday). They also flat out refused to give us a loaner or cover a rental car because they "don’t have a deal with a rental company," and our own insurance doesn't have rental coverage. We had to cancel a family trip, miss our deposit on a couch we bought and cancel a lot of other plans because the car is with them.
I know Ontario doesn’t have a standard cooling off period for used cars, but considering the vehicle was certified with active safety defects:
- Do we have grounds to demand a full refund / contract cancellation through OMVIC due to a bogus safety certificate or failure to disclose?
- Are they legally required to provide alternative transportation while repairing pre existing safety issues?
- What’s the best way to escalate this so they stop stringing us along?