Oxio Internet
I had nothing but a great experience for my first month and a half with them but then suddenly at 2:33 AM my Internet dropped no other reasoning other than the fact that there was no Internet coming to my cables so I reached out obviously, took them like six hours to respond to tell me that they were making a ticket…. On day two I received a message that they’re not getting any answer from their service provider, a.k.a. Rogers and that they would be escalating it… It’s now day six of no internet and no one can give me an update. Rogers was just in my apartment building fixing somebody else’s line around day four of me not having Internet and still no luck.
I wake up to a restart of the modem and cross my fingers and still nothing and then I reached out to support and still… Nothing. I genuinely don’t know what I’m supposed to be doing at this point….
Based on my first month experience, I don’t really wanna cancel but six days without Internet is absolute BS.
I get that’s what you’re paying for as customer service when you go with a third-party provider, but this is just bordering on some other shit not worth saving eight dollars a month. Is this the usual for Oxio?