r/oxio_ca_internet

If you're in the need of the cheapest, best internet from my personal experience that isn't gonna shove tv upgrades down your throat for a good price, oxio is killer.

You can get a free month with that link on any plan. Modem is sent out ot you free, you plug it in, and it works. That simple. No tech needed.

I currently have Cogeco but with cost of living continuously going up, I'm looking to cut my internet bill in half.

Anybody know anything about their quality of service, outages, speed, etc? (Or any other comparable ISP)

Any insight would be great!

Je suis plus capable ! Je viens de canceller. si tu veux attendre 3 jours pour le soutient technique et payer ultra cher pour du 60mbit? Va-y. Je switch à E-Box. En plus de ça, leur soutient n’est plus 24h, ils n’ont jamais averti. En plus que leur système ne fonctionne pas bien et ai tu renvoie des informations ou texte,
Ils te retournent en arrière. Du calice de niaisage. ÇA FAIT DEUX JOURS QUE JATTENDS.

I’ve had Oxio since 2022. Most issues have been because of Rogers having problems, otherwise it’s been mostly good.

I requested a new modem because my old one would routinely lose power and I’d need to leave it unplugged for a while.

It arrived, and I spent over an hour waiting for a text message. I don’t mind text only support but the support has definitely dwindled.

The new one worked for a little bit, however it seems to have lost connection overnight. All the lights are green, the router is white (meaning connected) yet there is no service whatsoever.

Today, Sunday, tech support opened at 8am. I sent in a text ticket at 801. I’ve yet to hear anything back and I’ve been waiting with the online chat for almost 40 minutes now.

Oxio used to be good. No clue what happened and why their equipment sucks and the support has declined.

I’m going to have them reactivate my old modem and return this one, and set up Rogers after the holiday.

Very unfortunate.

I'm hoping today's the day, I will literally stay outside until he gets here, while I don't mind the internet itself I really don't like how long this takes, does anyone know what their car/van looks like? Any logos?

Thanks!

In the e-mail it recommends having a RG6 xoaxial cable no longer than 6ft. Will the tech do something with this immediately? I have the router arriving at a later day and have some leftover coaxial cables from Rogers. Would that work or should I go buy one before the appointment?

For context, I was with Rogers but it kept dropping the connection and price was getting crazy outside of promo prices. So I switched to Ebox which uses fiber optics but our area has old infrastructure, so I was limited to 25mbs down... 10mbs up... It takes forever to download anything.. Only good thing was that it never dropped connection.

Hi all,

It took me quite a few hours of reading before choosing Oxio, and some work on it after to finally get a good service. Here I'm sharing my experience to help others.

If you are considering Oxio, I recommend taking these steps:

1. Check your infrastructure. If you have Bell Pure Fibre infrastructre, get service from EBOX. If your building has Beanfield, they are probably a better choice. If you have TELUS Fibre lines, start.ca might be best. For Cogeco, Rogers, etc. lines Oxio is likely your best bet. You can ask the building for this info, or simply play around the websites of large telcos such as Bell, Rogers, Cogeco, Beanfield to see who owns your physical lines.
2. Lookup your coverage on Oxio, if you see the same upload/download speeds as Rogers, Cogeco, etc. they are probably using the same lines, and Oxio is going to work. Don't buy just yet...
3. Know the caveats: there are three challenges you'll likely run into with Oxio: A. They are not line owners: this means if a storm hits the physical lines, you'll have to wait for the line owner (e.g. Rogers) to work the issue. B. No phone support: it's gonna be text-based support from very friendly and helpful people but no phone support ever. C. They no longer provide the good Eero pods: if you have a larger place or simply want peace of mind, invest in a good router $50-$150 as a one-time purchase and put the pod they send you aside.
4. Use my referral code to sign up, Seriously! You'll get one month free and I will be rewarded for preparing this step-by-step guide. RVXV2PC https://order.oxio.ca/?referral=RVXV2PC
5. Be frugal! If you are 1-3 people, even 100/30 is very likely enough with the right router, most people buy the best speeds only to lose it over bad equipment. I recommend choosing 100/30 first, if needed, you can always upgrade.
6. If you are not currently living in the place, OR want the service to be activated after your current service ends, choose the option to set your move-in date for activation.
7. Receive the modem and router, check them physically to make sure everything is in order. Here, I strongly suggest you put aside that small pod and get a real dual-band router with fancy antennas!
8. Buy a good Dual Band router (Wifi 6 or above) with good reviews and the features you want (Mesh support, VPN, Parental controls, etc). See this as an investment. I recommend buying it close to the activation date so you can return it to the store if you didn't like it.
9. Connect your line to the modem, and modem to the router (the one you hopefully bought) using WAN. Make sure your modem shows the lights for successfull connection. If modem can't connect to network, you may need a technician visit. Contact support and they will provide dates for a free technician visit right away, although in-person activation is rarely needed.
10. Put modem and router a little bit apart so modem doesn't heat up your router. Make sure they are well ventilated. I recommend putting the router on top of a shelf and modem in another level. I used a three-tier shelf designed for plants. A wooden structure has lower interference with your Wifi than a metal one.
11. In your router, do the following: A. Seprate 2.4 and 5 bands. B. Set QoS with a 10-15 percent buffer below the service you bought. For 100/30 I'd recommend 92/26. Traditional QoS works best if you have work VPNs which mask the type of use. C. Set Wifi 5 band manually to a non-DFS channel on 40 MHz. D. Use a strong password
12. Hard-reset your modem (not router) using a needle for a fresh start.
13. Enjoy your new stable service for half the price big telco were asking for!