r/oxio_ca_internet

▲ 8 r/oxio_ca_internet+1 crossposts

JOB!! Specialist, oxio Customer Care

Hii! So I recently applied to this job position posted by cogeco. Gave their online assessment interview and then got a phone call from their recruiter.

So rn i am really excited but at the same time confused of how exactly its gonna work. On the jd it says that hours are flexible and you have to work evenings and weekends. 40 hrs a week. When I asked for the timings they just it could be from 2pm to 10pm.

So my question is that will i get my fixed days and hours or no? Because if not then work life balance would be really bad.

Secondly, its almost a minimum wage job but it says commission invloved. Id like to know if its worth it?

If you are working remotely for them or working in the exact same role id love to talk to you and honestly it will really help me out.

Thanks for reading!!

reddit.com
u/kakarot-gokuu — 8 days ago

Losing my mind with these Oxio pods

I can’t for the life of me get the extra pod to work anywhere else in my apartment. Even when I have the 2 pods in the same room I’m still getting poor-fair signal.

Is there anything else I can even do to extend my range here? These pods clearly don’t work

Edit: I swapped the pods like Oxio support recommended and waited overnight like a comment said. I’m now experiencing excellent signal with overall no complaints!

reddit.com
u/OldEngineering4647 — 9 days ago

Cogeco vs OXIO - same network, different pricing experience

Did a side-by-side on my home internet recently and the results were interesting enough that I figured it was worth a writeup.

The setup at home was Cogeco for over 15 years. The plan had been on a promo rate of $59/month for a while. At some point the promo ended — with no notification, no email, no heads-up of any kind - and the rate jumped straight to $140/month. Worth noting that Cogeco's own standard rate for this plan is listed at around $99, so the bill wasn't even matching their published non-promo price. With tax it was landing at roughly $160/month.

Reached out via their chat to ask about long-term customer pricing or any kind of retention offer. The response was straightforward: no loyalty program, no tenure-based discount, no offer to match new customer rates, no explanation for why the billed rate exceeded the standard rate. Polite, but nothing on the table.

That's actually the more interesting finding here - there's no mechanism at Cogeco for rewarding long tenure, and the post-promo pricing isn't necessarily aligned with their own published rates. New customer promos exist, but once you're past the promo window, you're paying whatever the system rolls you onto.

Looked at the alternatives and oxio stood out. Worth noting: oxio was acquired by Cogeco in 2023 and runs on the same cable infrastructure. Same physical lines into the house, same underlying network - different billing entity, different pricing model.

oxio's structure:

  • 1 Gbps for $55/month, flat rate
  • No contract, no activation fee
  • Modem + Wi-Fi 6 router (eero 6) included, no rental
  • Unlimited data
  • 60-day money-back guarantee
  • Stated policy of never raising existing customer rates (and apparently they've held to it since launch)

The switch itself: Equipment arrived in a few days, self-install took about 15 minutes. Speeds match the plan. Support is chat/email only, which is a tradeoff - faster response times in my experience, but no phone option if that matters to you.

Net result: roughly a third of the previous monthly cost on what is functionally the same connection.

The takeaway from a UX/pricing perspective: The big providers' pricing is structured around acquisition, not retention. Promo-to-rack-rate transitions often happen silently, and the rack rate itself isn't always what you'd expect from their public pricing pages. Independent resellers running on the same infrastructure are increasingly competitive precisely because they're not playing that game. If you're past your promo window with Cogeco, Bell, or Rogers, it's worth at least pricing out the smaller ISPs that use the same wires — and worth checking your bill against the provider's own published rates, because they don't always match.

For anyone who does end up trying oxio, I have a referral code:
R6WNMHT - gets you a FREE first month (and me as well, full disclosure).

Happy to answer questions on the comparison if anyone's curious about specifics.

reddit.com
u/UX_test — 15 days ago