r/oxio_ca_internet

I had nothing but a great experience for my first month and a half with them but then suddenly at 2:33 AM my Internet dropped no other reasoning other than the fact that there was no Internet coming to my cables so I reached out obviously, took them like six hours to respond to tell me that they were making a ticket…. On day two I received a message that they’re not getting any answer from their service provider, a.k.a. Rogers and that they would be escalating it… It’s now day six of no internet and no one can give me an update. Rogers was just in my apartment building fixing somebody else’s line around day four of me not having Internet and still no luck.

I wake up to a restart of the modem and cross my fingers and still nothing and then I reached out to support and still… Nothing. I genuinely don’t know what I’m supposed to be doing at this point….

Based on my first month experience, I don’t really wanna cancel but six days without Internet is absolute BS.

I get that’s what you’re paying for as customer service when you go with a third-party provider, but this is just bordering on some other shit not worth saving eight dollars a month. Is this the usual for Oxio?

Has anyone experienced this, I have had internet in this house for over 10y, never had issue. Last few years with Oxio was great, it's been a few weeks now my speed drops everyday. And it's very frustrating.

Subscribed for a new apartment before I'd done the walk through (taking over a friend's place) but when I got there I found the coaxial cable indoors had been cut. I've attempted to get in touch on chat three times now, it keeps telling me I've been away so I'm disconnected even though I'm actively at my computer and clicking on the screen regularly / it doesn't work on my phone at home and I don't have internet so can't try to connect on other devices. I'm seeing people post multiple day waits now.

Has anyone successfully had their cable replaced by this company, or should I just give up and go elsewhere? I was so excited to finally extricate my life from Telus, but now I miss them, so you know it's bad.

ETA: I have an appointment with a tech on Thursday. Fingers crossed it can be resolved then! It took four hours of waiting on chat to get an answer, but once someone came on it was resolved quickly. If I couldn’t do that at work it would’ve been a lot harder, tho.

Oxio had been perfect for me since I got it over 16 months ago… I’m not sure what happened but in the last 2 weeks it is constantly dropping. I have to unplug/replug/reboot it so many times now. Like every 2nd day minimum. It just stop working… the last 16 month I had it happen maybe once? So what is the sudden issue??? So frustrating! Especially when I’m doing school work.

Currently posting from my phone using my data as it’s again rebooting

Edit to add I’m in Surrey, BC

edit: alright. i had enough. i'm leaving oxio. long story short: they delayed sending a modem for over a month and it is physically impossible to onboard over a month which means i was forced offline. it is either i'm the edge case or they just do a very good online pr. my advice: stay away from oxio. don't trust their testimonials.