What are the chances I can get a new coaxial drop from Oxio?
Subscribed for a new apartment before I'd done the walk through (taking over a friend's place) but when I got there I found the coaxial cable indoors had been cut. I've attempted to get in touch on chat three times now, it keeps telling me I've been away so I'm disconnected even though I'm actively at my computer and clicking on the screen regularly / it doesn't work on my phone at home and I don't have internet so can't try to connect on other devices. I'm seeing people post multiple day waits now.
Has anyone successfully had their cable replaced by this company, or should I just give up and go elsewhere? I was so excited to finally extricate my life from Telus, but now I miss them, so you know it's bad.
ETA: I have an appointment with a tech on Thursday. Fingers crossed it can be resolved then! It took four hours of waiting on chat to get an answer, but once someone came on it was resolved quickly. If I couldn’t do that at work it would’ve been a lot harder, tho.