u/DeathOper8tor

I had a 4 piece shipment of car parts coming from the UK to the USA. These car parts are for a passenger vehicle. FedEx logistics decided to arbitrarily add an exception HTS code 9903.74.08 (MED/HVY PTS, NT38(I), ALL CT) which is for heavy duty and medium duty vehicles NOT passenger and light duty vehicles. This equates to an additional 25% duty on top of other duties, bring the total duties to 52.5% or an extra 500 dollars. I have a billing account so I got charged without approving it first, and now I’ve filed a dispute. The response says this can take 90-180 days to process. Is FedEx really allowed to withhold my money for an issue they caused? If so that is ridiculous, do I have any other options?

Also the package hasn’t even been fully delivered yet, the master and two other packages were cleared on May 7th. But the third still says clearance in progress and hasn’t changed since late April. It’s been sitting in Memphis for almost a month now. I’m tired of this.

Recently I posted about a package that has been stuck in “clearance in progress” for the last two weeks. After one week of waiting I began calling to see if any paperwork was needed and was repeatedly told “customs has possession it’s up to them, it can take weeks for them to clear the package”. I called again today and the story changed “oh we submitted the paper work last Friday” almost two weeks after the package arrived in the US. This pissed me off, so I asked to talk to customs.

After a few more phone calls I eventually go through to customs, got a good contact to email, and guess what the package had already been cleared. Impressively customs responded to the email in under 10 minutes.

I called FedEx immediately back was met with the same spiel about the package not being in their possession… then I mentioned I had called customs and they confirmed the package had already cleared. Somehow immediately the CS agent sees that in their system and changes the story to this should be delivered in the next day or two (I’m doubtful on this but we will see)

Why is customer service so dishonest about this process and why should I need to reach out to customs to get a real update, isn’t that their job as the broker? Also it seems like “clearance in progress” doesn’t mean jack shit, it’s just something to throw on a tracking system to avoid having to take responsibility with actually keeping things moving. Sorry for the rant just having a frustrating experience so far.

Update: 3 of the 4 pieces have cleared and made it to the destination sort facility overnight. The last one is stuck in the Memphis abyss. It went back into the “clearance in progress” cycle. And now the go fedex number is saying it’s a clearance issue, and keeps transferring me to logistics. Then logistics says it’s already been cleared and it’s a movement issue. Does anyone at FedEx actually know anything? This is either dishonesty or incompetence.