r/FedEx

Sorry, this is just a small rant here, but I absolutely LOATHE having anything shipped by FedEx. How can a company of this size, whose entire business model is to transfer goods from one place to another, screw it up every single time?

In the last 5 years, EVERY SINGLE SHIPMENT that has come to be by FedEx has been the single worst shipping experience ever. I haven't had one single, solitary, positive shipping experience with FedEx, ever.

Lost package, heavily delayed (days or weeks) package, misrouted to an entirely different state, etc. Hell, once, FedEx lost a laptop I ordered and I spent days on the phone with the worst customer service imaginable, trying to find out where it was and how to get it. Fedex simply just had no clue where it was.

Now, with my most recent disappointment, here I sit with scheduled time off to go get my new wheels installed, and appointments set at the tire shop, and FedEx only delivered three of my four wheels. They all came from the same warehouse, they were all going to the same delivery address, but for some reason one of them went to Utah instead of my actual state with the other three.

How is a company like this still in business? One look at the BBB website shows that FedEx has a 1.06 out of 5, meaning that almost every single review on there is a one star. The US Government would likely do a better job with package handling, and they're the ones who gave us the DMV, and we all know how well that's going.

Tale as old as time: package is stuck in Memphis. I've had many, many domestic and international packages get delayed in Memphis for days to a week, but I haven't had actual customs issues before.

My package is coming from Belgium and contains clothing. This is a company I've ordered from previously with no issues. It was shipped Intl Economy with signature required. The package was held up last Friday because they wanted an itemized breakdown of composition. The shipper emailed provided the info the same day (Friday May 15) before I even noticed the hold up. On Monday, I called the brokerage number (8883273395) to confirm that they had received everything they needed, and the woman I spoke to said everything looked fine on her end and they were just waiting for customs. I've gotten a handful of "on the way" updates since the shipper provided the paperwork. I understand those aren't real scans, just means it's sitting.....somewhere.

I have an insanely busy month coming up with lots of travel, so I don't have time spend hours on the phone chasing this package down. I know Memphis customs has a backlog (although it's very unclear to me how long is "normal" to sit in customs). But I want to make sure it doesn't disappear into the abyss! When should I start being concerned if it hasn't moved?

Edit: it shipped May 6 and original delivery date was May 14. So, 1 week late as of today.

My friend wants me to pick up his package while he’s out of town. It requires an adult signature (no problem I’m of age)

They would not use building code, just stick the label outside the building even with specific instructions so i can get the call and notified about delivery and allow the driver to get inside the building. If you do not provide code they still somehow enter the building and stick a door tag and do not knock on the door. Worst delivery company ever. Worst customer service ever. Hope it goes under.

The case is relatively simple.i was in my office one floor up, clear view on the post box. Have a camera in place.

When the driver left (small, tight street) the tail end of the van swung a but to the right and caught my mailbox bent the whole upper part off the pole.

I live in a HOA neighborhood and those damn things are super expensive or I wouldn't care. Anyways he didn't stop, will assume he didn't realize what happened. I was in a meeting and couldn't bring down immediately when it happen.

I called the police, have a report, camera screenshot, tons of pictures of the postbox and the damage including the white paint of the van.

I tried to call FedEx, got a call back from customer service who said they will connect me to a special department, when they tried " call can't be connected as dialed" yay! Looked online and the info I found doesn't work. So I tried social media (FB Messenger) and noe am getting a bit of a run around. Asking questions about the vehicle I can't answer, d manding the tracking number of the delivery (they weren't delivering to me) vehicle number, drivers name and so on. Since I have them all the info I have, then they tell me thanks and ask if I want to be contacted regarding the case or if that is all.....like man I live in a HOA neighborhood. Those damn post ones with pole and install run over a thousand bucks....I know because this is the third occasion this happened and Zi paid two of them because they ran and i didn't have a camera in place (now I do).

All I want to do is having this reported and handled. I have no hard feelings regarding the driver, he may really not have realized what happened and the street is tight.

Just who to talk with after phone and social media seem to be a bit of a bust and the info Google gave me is outdated and points to a damaged package reporting site.

Can anyone point me in the right direction please?

I ordered a Lovesac sectional and it was supposed to be delivered today. There were 8 boxes, so I get that it probably wasn’t a fun stop and I’m sure they were heavy. I stayed home from work all day because I knew it was coming. Then I got a text saying a delivery attempt was made and nobody was home. Checked my Ring camera and the driver pulled up, opened the back of the truck for a few seconds, closed it, and left without ever coming to the door or knocking. Taking a day off for a delivery that never actually got attempted is extremely frustrating.

Is there anything I can do about it or do I just have to hope they actually deliver it tomorrow?

First times (last year), a Thursday delivery when I wouldn't be home all day, I PAID to reschedule, any time next day (Friday). It got delayed until Monday. Tried to get a refund, talked to an agent, but because I didnt pay the original shipping charges. Nothing.

Second time, (current one) saw another Thursday delivery. Same deal, wanted it delayed. Even paid extra on top of extra to pick a time. Did this on Tuesday and on Wednesday a local agent called and we agreed on 10a-12noon today.

It's now 12:30, and it just says "by end of day"

I guess I should be happy its not Monday again...but they told me that even though the package was no sig required, because I changed it I needed to be there. So I can't even leave to run an errand. I'm stuck until it shows up....

Grr.....

So my package was delivered somewhere in my town. Not at my house, not at any of my neighbors houses. From the picture, it can't be one of the few people on my street, the house colors don't match. Without talking to me, or reaching out in any fashion, they simply marked it "resolved"

My question is this... If you are just marking things as resolved instead of doing anything about these tickets... Why is it taking 5 days to even do that? They could've done that 5 minutes after I submitted my ticket and at least then I'd know quickly if I was SOL lol

Long story short, I've got a situation where an eBay seller claims to have shipped a package out to me but they're using a real tracking number that is just going to my city, but not to me. This is, unfortunately, a common practice because they buy 'valid' tracking numbers from unscrupulous FedEx employees which are in a similar locale to you. My only valid option for a charge-back is to prove this shipment didn't come to my address, but FedEx customer service refuses all service because I can't verify who the actual recipient is of this random tracking number. I've tried everything to get around the Indian customer service, but their only option is to 'contact the sender' who is the one trying to scam me. Why is it so hard to get FedEx to do anything?