r/FedEx

I avoid FedEx whenever possible because they are the only local carrier who I consistently have problems with.

I literally have multiple signs on my fence pointing deliveries through the side gate, in English and Spanish, with big arrows.
It is FASTER for them to use the side gate.
Yet they constantly walked around to the front gate, looking at the signs, realized my front gate is zip-tied closed, then either walked back to their truck with the package or dropped it over the fence into the drainage ditch(where it cannot be seen from the house or the street).

I have literally had to pay a contractor to dig out the drainage pipe, because a package was dropped in the ditch while it was raining and it clogged the pipe in a way that we couldn't unclog.

I have gone to different stores when I found out that they only use FedEx. That is how much of a problem it has become.

Today?

I saw the truck and the delivery guy walking to the fence and immediately started toward my front door. By the time I stepped outside he had seen the sign, and walked over to the side gate.

I was shocked, and told him so.
I explained the issues I had, he said this was a new route for him.
We shook hands and smiled as he walked away back to the truck.

This was the first POSITIVE interaction I have had with FedEx in over a decade, and I want to report it. However, I'm having trouble digging through the web of contractors/subcontractors/LastMile/Etc that FedEx uses.

How do I actually find the shop/garage/whatever that the delivery guy is out of?

All I can find is the single distribution hub in my state.

I received a package today via FedEx and taped to the front was a Zillow screenshot photo of my building showing the "zestimate" property value of my unit, which is not for sale. Is this a new tactic to help the drivers find the building? It was taped on the box on top of the shipping label, so I don't think it came that way from the vendor. Has anybody else seen anything like this?

Edited to add: Thanks for so many replies! I get it now. Sometimes if there's an issue with an address, photos are taped to the box to help the next attempt. In this case, the address on the shipping label is correct and the street number is visible on the building, but GPS glitches can happen.

I live on a regular residential street in a suburb, with extremely clear home address labelling visible from the street like most houses. I am in fact one of only 2 houses on my street.

FedEx has always been reliable for me, but for the last 3 deliveries they've delivered my package to one of my 2 nextdoor neighbors. These packages are my lifesaving medicine (on ice) and I have no choice in shipper and no option for signature required via my insurance. Like most biologics, it is also not available by any route other than shipment either. I've verified multiple times that the address on the packages is correct, and it is just FedEx misdelivering.

Twice the medicine was destroyed because they left it at the wrong house in the sun. Even though I was watching for delivery like a hawk, they did not even mark it as "delivered" so that I could have immediately called and asked them to retrieve it, or even to go check the neighborhood myself. It's $8K med so when it goes missing it's a whole ordeal to fix with insurance.

How do I remedy this? Why is this happening? Is it a Google Maps glitch? Will a note on my file somehow force them to check the address before delivering?

Really, really stressed over this on top of the illness itself so advice welcome. Thank you!

Is it normal to receive a surprise bill 4-5 months after something was delivered for duties PLUS additional fees for "disbursement" on top of the cost?

A couple weeks ago I got a suspicious text and email saying I owed something on it, but searching for the tracking number, my email address (which the bill was sent to) and my phone number (which the bill was sent to) the FedEx website claimed there was nothing found associated with my package and no invoices due associated with my phone/email - so I assumed it was fraud.

Now I just received a bill in the mail for it...and very confused. And the mailed bill seems to say not only is there duties but a $15 "disbursement" fee on top of it - so that's pushing my order up by another $60 or so that I was not expecting...and being so many months later I can't do anything because the product is well past the return time even though this bumps the cost up enough I would have reconsidered purchasing to begin with.

Can someone explain how this happens - and if there's any option to dispute/challenge it given they waited such an egregious amount of time to disclose it in spite of having my contact information and my having a FedEx account but they still failed to notify me of this sooner?

This is the first time I've ever had anything like this happen. I've had international stuff that has an import tax but its always been billed either as its en-route or upon arrival - not almost half a year later?!

Unfortunately seems like the FedEx offices aren't open being a holiday weekend so I can't even contact them right now - but hoping someone here has been thru this before?

Im fairly certain that the driver just didn't want to stop on my street bc it's busy at certain times of the day..... so now I will have to wait until tomorrow (if the hurricane doesn't delay it further) to recieve a live plant. Estimated delivery was 2 days and now we're going on 5 (possibly more). Thanks FedEx! I hope the live plant is still alive when it eventually gets here.

I physically dropped off two packages at the south Boston FedEx ship center around 5ish today. On my tracking it still says label created….did they not scan it right?! This is for work and this would be the second time something has been lost at this center.

Help!

I’m dealing with a missing high value package that FedEx claims was successfully delivered and signed for, and I’m trying to determine what evidence actually supports that claim. The shipper restricted the tracking number, so FedEx won’t give me detailed tracking information. There’s also no delivery photo.
I’ve filed a claim and a police report. My question is: Who signed for it, and can the shipper/insurer obtain the driver’s GPS location at the time of the delivery scan.
This is an expensive item, so I don’t want to simply wait indefinitely.
Any advice from someone who has successfully escalated a similar FedEx case would be appreciated.

I need to return an iPhone back to Apple. Apple provided a FedEx label. I'm worried about the iPhone getting "lost" after I give it to FedEx.

Is it more secure to schedule a FedEx pickup or drop it off at a FedEx Office location?

This is ridiculous I think they make it difficult on purpose. I want to save myself $12 and self clear my package but no such option exists, customer service is a robot, I'm so irritated please help

I requested a stop shipment and return to me on a package merely 2 hours after I dropped it off to be shipped as the address was wrong.

The tracking 2 days later shows a delivery exception quoting incorrect address but they still delivered the package with the $700 item to the wrong address despite my multiple called to them within those 2 days, and despite their very own system in the tracking acknowledging that the address was wrong.

I have filed 2 claims, both they “resolved” them. No one contacted me about or updated me on these claims, the only way I knew they were “resolved” was because they sent me an email to do a survey on the case.

Ironic also how now, 3 days later and the stop shipment request is still pending