r/FedEx

I'm sure many of y'all are aware, fedex charges a $90-150 arbitration fee in any duty dispute if it's found to be "customer caused"

Problem is, I ordered some books and they are tagged with the HS tariff code 6403.20.000, footwear with leather outer soles. There's nothing even with a leather cover, and the title on the duty sheet is clearly the name of the book.

But that triggered 15% 9903.02.20 tariffs. But books should exempt. These were actually shipped in September 2025, before reciprocal tariffs but while general tariffs were still legal.

Does "customer" include the shipper? Would I be charged if the shipper incorrectly applied codes or FedEx is now processing tariffs retroactively missing those exemption codes?

I don't want to give FedEx a cent, I think it's obvious this entire duty scheme and how they process it is anticonsumer and plainly lobbied for and corrupt. That being said, it's $25, and I don't want to fight collections or pay an obscene fee either.

I placed an order online last week for an item that cost approximately $900 after shipping. Selected the delivery option that would guarantee delivery by 7/6/26. Wasn’t expecting a severe storm/tornado to rip through my area on Sunday 7/5/26.

Luckily I have power while 30,000 others do not. But I don’t have internet and i use ring cameras as well as a ring doorbell. I was home all day today and because I don’t have internet, when FedEx arrived at my house and rang the doorbell, I never got the notification and it never rang through my house.

45 minutes after the delivery attempt, I received a text message and went to the front door to discover a door tag that an attempt was made and a signature is required for delivery and my item cannot be redirected to a local fedex office for pickup.

I called customer service and the young lady said she will put in a request for the driver to attempt another delivery before 4pm today. 4pm came and gone and the driver never came. I called customer service again and they assured me by 5pm the driver would attempt again. 5pm came and gone no delivery.

I called customer service a third time and explained to them that today was the only day I had off to be home to accept delivery and pleaded with them to help me to no avail. I even contacted the shipper and asked them for help and they couldn’t. I called FedEx a 4th time and the customer service rep got under my skin and I lost it. I was nice 3 times and on the 4th time my emotions got the better of me.

So now FedEx will make 2 more attempts knowing full well I will not be home and after 3 failed attempts will return my $900 item. Luckily I’ll be refunded by the merchant but it’s very frustrating that FedEx is holding a $900 item hostage and won’t help me out. I’m single and live alone. I don’t talk to my neighbors much let alone trust them to sign for such an expensive purchase.

Long story short, I ordered a starlink for work, it was supposed to be in on Wednesday but was postponed daily. I understand there could be backups over the holiday weekend, but I moved into a very rural area with no mail delivery, only PO Boxes where FedEx does not ship to.
SO I have been trying all day contact anyone who can help change the shipping address (starlink says the carrier has to change the shipping address but FedEx says starlink has to) and all 5 customer service people I talked to have been no help at all and are hardly listening to a word I’ve said and I promise you that is not an exaggeration and nobody will put me in contact with a manager. This is the absolute worst customer service I have ever experienced

Someone please help

So months ago on my birthday I got a present from a friend in another nation. Didnt think anything of it. Now, I'm getting a bill like.... 3 months later roughly. Not only that, but the bill is more than the item is even worth! It's marked as gift for friend.

What happens if you don't pay it? I didn't agree to that.

I would have told my friend not to send it to me, I'll just pick it up when I visit again or just give me some steam games. No tariffs for digital goods.

Not to mention, why is it so much? When I actually go to buy things from ali express or temu the tarrif charge is like in the cent range, less than a dollar usually. Idk what they do but I never got a bill for those items. Those are actually bought and paid items not gifts.

We had a fully regulated DG Air Package go out, that was supposed to be priority overnight. It was picked up on a Friday and the next Monday it hadn’t gone anywhere according to tracking. I called FedEx to inquire and was told at that time that it was held by mistake and would be shipping that night. The next day, same thing, it hadn’t moved and was now showing it was ready for pickup at one of the Hubs. I drive all the way to the hub to pick up the package, as it was clearly being rejected at this point and thought maybe some of the DG markings or paperwork was incorrect.

They bring the package out to me with a massive gash in the side of the box and tracking stickers all over the DG markings. On the DG checklist they filled out, the only things that were marked as reason for rejection was damage to the box and obstructed markings. Everything our shipper did was correct and FedEx completely messed this up.

What the hell kind of training is FedEx giving to its handlers and drivers? We just lost out on about $1200 worth of profit because of this. Every employee should know you can’t put stickers over hazmat markings and why the hell would you handle a hazmat package so carelessly that it ends up with a giant hole torn into it? Train your people better damnit.

(FedEx International Connect Plus)

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Hi all I have a some goods I need delivered from China to uk and need it asap.

I’ve seen fedex offer an express delivery service but unsure if they’re really that quick?

I have about 15 boxes roughly of 36 x 36 x 23cm totalling 241kg that I need delivered pronto.

Would you suggest FedEx?

I live in a large Apt complex. I made personally sure that the "front door" was unlocked. After waiting all day, I received "Customer not available or business closed" That was/is a lie. This driver, Henry, just did not want to bother or he thinks 'customer service' is a city in China. The gates on the side are/were propped open. There is no excuse except that there are drivers who just "go through the motions" and just don't care. They get their paycheck anyway. I am retired now. There is no way on earth that I would ever be so lazy. Also, I expect to be browbeaten on reddit but I posting this anyway.

I’m assuming this was a premature scan but I don’t know for sure as sometimes google AI is really stupid. It’d be quite amazing if it actually was because it’s my Starlink dish lol. I’m not expecting it at all but was wondering if anyone’s had something similar or if things may have changed over the years and they do limited deliveries or something?

Edit: it came at 6:33pm

I’m pretty sure there’s nothing I can do about this situation but thought I would ask. I dropped off two items (two different buyers) for FedEx shipping on 6/18, and on 6/20 both scanned as “in transit to local post office.” Since then, they haven’t moved. The “in transit…” scans are tagged with the city and state I shipped from, but both buyers live in different states.

Is there anything I can do here? One buyer is messaging me asking what’s going on (reasonable tbh).

Both packages were single items of clothing in my usual poly envelopes with normal Vinted labels, and I dropped them off at one of the two locations I usually go to. No funny business on my end except dropping them off the day before a postal holiday.