r/FedEx

When a package is shipped signature required, is it considered acceptable for the driver to sign something, not try to deliver it to a residence and just leave it somewhere?

I bought some car parts through Amazon, that I rlly need bc my suspension is giving out, and they were delivered through FedEx. It was supposed to be three boxes and two were supposedly delivered a week ago but I never got anything to my door.

I live in an apartment building on the upper floor as well and have already gotten packages misplaced through Amazon but with their delivery team.

I reported this issue to customer service and they sent a blurry proof of delivery photo with no discernable features nor an apartment number. They are saying because their geo tracking features puts the delivery spot where my apartment is that my claim is being denied and I will not be getting a refund.

I don't get how they can do that?? Like the geo tracking can only be so specific and within 15 meters of my apartment are about 12 other doors.

This is putting me out $500 so I'm getting upset and don't know how to proceed. Just feels like incompetence and bad customer service.

I do not know what else to do. I have instructions on my account to put items on the covered stoop and in the package box if it is fits. However, it is ignored 100% of the time. They just put the package by the garage which is uncovered. I have had items ruined because of rain. In the winter a couple of times they would not even drive down my completely plowed driveway. They would put the item by the mailbox by the road. This is several hundred feet away and in the country. With the item costing over $1k.

Call their main number and it is impossible to talk to someone. I found a way around it this morning and talk to a CS rep. She iterated the instructions and said she would let the driver know. He just delivered a package and left it unprotected by the garage. Is it really that hard to walk a few more feet and put it on the stoop?? They just don't care at the driver level or as a company.

I just got a notice today that a package I shipped through eBay was charged an extra $10.27 because the weight was wrong. The weight was NOT wrong. It was a small package that contained a purse and it weighed under a pound. They claim it was 10 lbs and charged me as such.

There is no way to get this resolved that does not take a lot of time and convoluted forms.

I will NEVER use FedEx again!

Fedex lost my husband luggage, they just closed the ticket.
On Monday, Aug 11th, Fedex picked up my husband carry-on from Lost&Found at Nashville airport. Last scan showed the package leaving the facility at night the same day.

And that was it. We don’t know where it went. Funny enough they just updated the status yesterday, up until then the status was that the package is sitting in Nashville. So the status was updated while they investigated the claim.

Their 1800 number is pretty much useless.

Should we reopen the ticket? What else can we do?
If we file for reimbursement, and if they find the luggage after all, what are they going to do? Send it or toss it?

I have a friend in Nashville, does it make sense for her to go to the sorting facility and try to talk to someone?

Thank you.

I've had three days in a row of falsified delivery attempts. I wound up calling customer service and after navigating endless bot menus I finally spoke with an account rep. The rep insisted the delivery attempts happened until I asked them for photo proof, which they could provide; the delivery driver had just entered a solid black image for the photo. They elevated the case and I was told by the rep that the falsification was unacceptable. The last three deliveries were the same driver, but today, a different driver is listed.

Please forgive me if I’m not using the correct naming conventions. We have a regular FedEx driver who gets very upset when he has to deliver FedEx Express packages to our house. I do not understand why. I’m truly trying to understand why this makes him so angry. They are small packages. Only about 5 pounds. And the size of a laptop box. They do require a signature. But I’m not sure if that is the reason for his anger. I have only had them delivered by him twice. The first time he mumbled something about being angry that Express could not handle their own packages. The second time, he completely lost his shit. Any insight would be very appreciated.

[removed]

They suck, let it be taken over by somthing else. New leadership or just a complete takeover from another company. I ask myself how they can suck so bad

Literally impossible to speak to a representative, I'd take anyone over nothing.

Continuous misplacing of packages, doesn't happen with any other carrier just them. It can be placed anywhere from the wrong address to just set outside in inclimate weather right next to a covered patio. I've left feedback multiple times and it still persists.

There is no expectation of customer service whatsoever. My current delivery is supposedly being delivered from a 3.5 hour away location address, while we have a local FedEx in my town. What could possibly cause this. My only guess is a fed up workforce in my local area refusing to support their own company. The driver who is currently carrying my package probably won't make it back home until after midnight. This company is a wreck from an outside perspective.

What can we do to end all of our problems?

Anyone know which one is true? The main page of my tracking says "the barcode label on this package was unreadable. We will replace it and update the delivery date". But when I click details, it says "arrived in CT at 2:23" and then "barcode was unreadable and replaced" right after it at the same time, down to the minute. Was the barcode truly replaced then? And why wouldn't my tracking be updated if the barcode was swapped out immediately?

It was due to arrive tomorrow and is only about 2 h 45 min away. Hoping it would still be on time, but maybe not if I had no updated date? The estimated delivery time still shows, weirdly.

I received a package today via FedEx. Despite the fact that the contents were appropriately wrapped in bubble wrap by the shipper the contents were destroyed.

I attempted to file a claim through FedEx.com but all of the "File a Claim" links, including the one provided by the FedEx virtual assistant, are dead links that lead to a 404 error reading "Looks Like You Are Lost." That is comically incompetent customer service. Does anyone have a link that actually works?

I recently got FedEx as my carrier to handle my shipment of a package containing clothes and a pair of high heel shoes. Last week it was supposed to deliver, now I’m calling them every hour and now their saying how they didn’t have information last week and now they do? I asked and they stated “ descriptive “ and that’s it.. now customs are going through and I’m worried they rejected the first documents and fed ex is just gambling making document paperwork at this point, I was told I didn’t have to do anything but how did they get the new information? Buyee doesn’t necessarily email or help out with forms..

For example,

It was at customs clearance delay import-
Then it had a big red box saying “ no action required at this time”

Then on the 13th it was gone,
I called on Monday asking what’s the holdup and they said it was just a delay of my package being in customs queue, and then today they said how they were missing paperwork? And that they just submitted it on a Monday after a week?

This is the second time that Fedex has delivered my (ground shipped) packages to the wrong address. After getting the text with a picture of someone elses porch for the delivery update, I immediately called FedEx to go through an automated response that just kept telling me my packages have been delivered! I finally got around the automated AI person to speak to an actual person and all they could tell me was that is was delivered and I had to explain that yes, it was delivered but to the wrong house!! Then they told me i had to contact the merchants and have them deal with it! So it was FedExs fault, but now I am having to argue with the sellers about how i didnt receive my orders! The delivery drivers NEED TO TAKE PICTURE OF ADDRESS included with the deliveries!! Not just the boxes on a porch! So, now there is a chance that I will be out hundreds of dollars for orders that i didnt receive due to FedEx mistakes!! This is ridiculous!

hi! i just had one of my friends send me a package from Chile to Virginia for me. the guy putting in the address for the shipping label spelled one thing incorrectly. He got the numbers in the house number for my address correct but spelled “Hanna” instead of “Hannah” in my street name. everything else is correct (zip code, state, etc.) will this impact my shipment?

I am at my wits end with FedEx. I was to receive a very expensive (~$35K!!) piece of medical equipment by overnight express, which our office pays for, not the shipper. The piece it is replacing, which will next get sent back for repair, is unuseable. Without this loaner equipment, we are unable to operate as effectively.

The initial email from FedEx states that delivery will occur between 0800 and 1230 (yesterday, Tuesday). 1230 came and went, and a new email said by 5PM. (The office is closed at 4:30!) I knew it would never be delivered.

Upon arrival to work this morning, there is yet another email from FedEx saying "your package has been delivered"?? Signed-for-by .... initials belong to NO ONE in this office. It has been delivered to somewhere/someone else. The driver paid no attention to our actual address, but this is NOTHING new! I started a claim, and notified the shipper. I have asked our shipper to never again use FedEx for our orders, to use UPS instead, as we have NEVER had an issue with UPS, and we get scores of shipments a month from them. FedEx?! This ONE ITEM/package/repair job is ALWAYS problematic. Again, the item is upwards of $35,000 US.

I am DONE with FedEx. I will not call around to look for the item, I will not track the item. I will let it stay with our shipper, as it is THEIR product that is lost, not ours. Maybe FedEx will have to actually pay out some cold hard cash for the lost package.

The problem is almost always from this facility in Hampton, Virginia.

12:53 AM

Arrived at FedEx hub

MEMPHIS, TN

4:14 AM

Departed FedEx hub

MEMPHIS, TN

8:38 AM

At local FedEx facility

HAMPTON, VA

8:47 AM

On FedEx vehicle for delivery

HAMPTON, VA