Package was not delivered and they are refusing refund
I bought some car parts through Amazon, that I rlly need bc my suspension is giving out, and they were delivered through FedEx. It was supposed to be three boxes and two were supposedly delivered a week ago but I never got anything to my door.
I live in an apartment building on the upper floor as well and have already gotten packages misplaced through Amazon but with their delivery team.
I reported this issue to customer service and they sent a blurry proof of delivery photo with no discernable features nor an apartment number. They are saying because their geo tracking features puts the delivery spot where my apartment is that my claim is being denied and I will not be getting a refund.
I don't get how they can do that?? Like the geo tracking can only be so specific and within 15 meters of my apartment are about 12 other doors.
This is putting me out $500 so I'm getting upset and don't know how to proceed. Just feels like incompetence and bad customer service.