Delivery Instructions Ignored
I do not know what else to do. I have instructions on my account to put items on the covered stoop and in the package box if it is fits. However, it is ignored 100% of the time. They just put the package by the garage which is uncovered. I have had items ruined because of rain. In the winter a couple of times they would not even drive down my completely plowed driveway. They would put the item by the mailbox by the road. This is several hundred feet away and in the country. With the item costing over $1k.
Call their main number and it is impossible to talk to someone. I found a way around it this morning and talk to a CS rep. She iterated the instructions and said she would let the driver know. He just delivered a package and left it unprotected by the garage. Is it really that hard to walk a few more feet and put it on the stoop?? They just don't care at the driver level or as a company.