u/JustWoot44

I am at my wits end with FedEx. I was to receive a very expensive (~$35K!!) piece of medical equipment by overnight express, which our office pays for, not the shipper. The piece it is replacing, which will next get sent back for repair, is unuseable. Without this loaner equipment, we are unable to operate as effectively.

The initial email from FedEx states that delivery will occur between 0800 and 1230 (yesterday, Tuesday). 1230 came and went, and a new email said by 5PM. (The office is closed at 4:30!) I knew it would never be delivered.

Upon arrival to work this morning, there is yet another email from FedEx saying "your package has been delivered"?? Signed-for-by .... initials belong to NO ONE in this office. It has been delivered to somewhere/someone else. The driver paid no attention to our actual address, but this is NOTHING new! I started a claim, and notified the shipper. I have asked our shipper to never again use FedEx for our orders, to use UPS instead, as we have NEVER had an issue with UPS, and we get scores of shipments a month from them. FedEx?! This ONE ITEM/package/repair job is ALWAYS problematic. Again, the item is upwards of $35,000 US.

I am DONE with FedEx. I will not call around to look for the item, I will not track the item. I will let it stay with our shipper, as it is THEIR product that is lost, not ours. Maybe FedEx will have to actually pay out some cold hard cash for the lost package.

The problem is almost always from this facility in Hampton, Virginia.

12:53 AM

Arrived at FedEx hub

MEMPHIS, TN

4:14 AM

Departed FedEx hub

MEMPHIS, TN

8:38 AM

At local FedEx facility

HAMPTON, VA

8:47 AM

On FedEx vehicle for delivery

HAMPTON, VA

I was supposed to receive my shipment last week. Driver marked it as delivered, signed for by someone who does not work here. There is nowhere else it could be delivered. We are a private medical practice. I went online to FedEx and filed a missing package report. I then called the shipper, who credited the first shipment, and reissued another. The item is still not here today, so I look on FedEx tracking service online to see it, AGAIN, marked and delivered 6/26, signed for by someone who does not work here! So I am effectively OUT of this critical need item. FedEx sent a reply on the first box, saying "Unfortunately we have not located your item...".

The only way they (MAYBE!) come to their senses if we start contacting state and federal legislatures/Congress/Representatives to see if they can act upon this atrocious shipper, FedEx!! It is BEYOND ridiculous now!

I work for a gastroenterology practice in Virginia. We needed to have a colonoscope repaired by Olympus. I call and arrange for repair of our scope, and also for them to send us a "loaner" scope while the repair is done. Olympus creates a label for me to send our scope to them. Packed it up, took to FedEx drop off site, and scope was received by Olympus the next day. (Priority Overnight Express Delivery).

The loaner scope was also sent Priority Overnight Express Delivery, and should have arrived by 10:30am the next day. That was Thursday of last week. I watch these tracking numbers like a hawk, as the scopes' cost is over $30,000 USD. Tracking the loaner scope, it showed "Out for delivery with John", coming from Hampton, VA FedEx hub. The scope was never delivered Thursday. Or Friday. Closed on weekends. Not delivered Monday. Or Tuesday (yesterday). I check the tracking number daily, even hourly at times. The same message in tracking info that was given to me on Thursday, was exactly the same on Friday ( "Out for delivery with John"). Tuesday when I checked tracking again (yesterday), the message now says "Delivered Thursday, May 14, at 12:36pm, signed for by "SHOLLND" receptionist.

There is no one here by that name, and this being a hospital location (we are not associated with the hospital, just rent office space), this person could be anyone or no one.

It is IMPOSSIBLE to speak with a "live agent" when you call the FedEx number. Impossible! The stupid AI on the phone and in the chat refuses you to speak with a human.

This scope has been delivered to some other office, and was NEVER delivered to me. I AM the one who signs for scopes! I contacted Olympus and started a claim with FedEx. This happens all too frequently with FedEx. I truly hope the scope is lost, and that FedEx has to pay upwards of $30,000 USD for the insured package.

The FedEx hub in Hampton, VA needs to be thoroughly investigated for fraud, the driver in particular (for forging a recipient name) and generally poor customer service. If it were up to me, our shippers would NEVER use FedEx for delivery services. I have already had two vendors use UPS instead.

The only way I have been able to even have somebody respond to me is through chat, to FedEx, on X. And now they don't even respond there.