Underwhelmed-Westin
I booked a Westin in downtown St Louis. We arrived early so understand why our room was not ready. Front desk said they would text when room ready, he also mentioned that he got off at 3 pm. No problem, went to the bar and had a drink w my husband.
When the time became after 3:30 pm I went up to check on the room. The front desk personnel had changed, they couldn’t find my reservation but I mentioned we got there earlier and I think I was in pending. No worries. Got the key everything good.
Went back to pay for drinks and no one to be found. Waited several minutes still no bartender, went back to front desk and someone went looking for them. About 4-5 minutes later they came back. No explanation, sorry or anything. I mentioned they left the keys on the bar and that may not be the safest place for them. She said. If they can figure out which key it is go for it. I was shocked.
Got to our room. Lovely large room. My husband likes to have a cup of coffee first thing in the morning. There is a coffee maker, 1 cup (which is usual) but has to be the cheapest plastic coffee maker around. No bottle water anywhere in the room. Thought that was given at a gold level.
It is our first time in forever to stay at a Westin. I have to say not impressed so far.
Am I missing something?