USAA canceled my rental car reservation without any notice — refused to help with the extra cost
I recently booked a family trip to San Diego (flights, Legoland, San Diego Zoo, and a rental car). USAA flagged the activity as fraud, froze my account, and canceled my rental car reservation with zero notification — no call, text, or email.
I only found out on my own right before our trip when my card was declined while paying for lunch. By then I had to rebook a rental car last-minute, and the same vehicle now costs roughly twice as much (hundreds of dollars more on a budget trip). I also spent another hour dealing with the process of booking a new rental.
When I contacted USAA, they confirmed they canceled the reservation but refused to cover the difference or offer any help for the problem they caused. There was zero accountability or resolution to make things right, even after I spent hours on the phone trying to reach a manager.
Has anyone else dealt with something similar? I’m looking for advice or just wanting to warn others.