r/USAA

Called in and added roadside. Website and agent showed $12 a year. Policy now shows an increase of $300​.

Do I need to find another company? Why can't anything be what I am quoted?

So I was laid off for about 6 MO and barely had enough money to pay rent and child support and monthly bills.

I got behind on my car payment pretty significantly and I finally get my first pay check Friday and I now no longer see the loan being able to pay anyone know how good they are about working with you to make sure I don't lose my car?

My wife and I have a 2br condo in central Florida and we’ve insured the condo since 2017 with USAA.

We just purchased a 4/3 single family home in central Florida with plans to sell our condo and called USAA for a quote. The USAA rep we spoke to said they no longer insure homes in Florida. Is that correct? Are we just grandfathered in to our current homeowners insurance for the current condo?

The USAA rep told us that he could act as an agent and shop for policies for us, and while USAA would act as our contact for the insurance company we might select, we would be insured by a different company.

Does that sound correct?

I’ve posted before regarding USAA’s about face into the world of horrible customer service and finding ways to steal from its members.

Deposited a check last week. From a financial institution. One of many over the last year from the same institution. Less than $5000.

Two days after depositing it, they froze it. They’d already accepted my mortgage payment charge. Then rejected it when they froze the deposit. I called to ask WTF. They said they can freeze any deposit they want. And refused to remove the hold. My account went negative.

There ya no evidence on your accounts page when they reject something after the charge is accepted. You just get a letter from all of the charges that they decided to reject after accepting, weeks later.

I’ve had numerous calls with them regarding my balances being positive than negative than positive than negative with no additional funds being added or transactions coming out of the account over the course of days. They can’t tell me anything about that. I’ve only been with him 18 years but damn if it ain’t time to find somebody new.

This is incredibly frustrating.

https://www.usaa.com/support/banking/updates-pay-bills-service-faq

"How does the "Withdraw on" date affect check payments?

We'll withdraw the money on the "Withdraw on" date, which is 5 business days before your chosen "Deliver by" date. This means we'll withdraw the money before we send the check payment to the biller."

So now I won't know when the payee has cashed my bill payment check, and money will be removed from my account 5 days prior to the delivery date when in the past the money stayed in my account until the check was cashed. This seems totally pointless and annoying. The obvious benefit to USAA is they will now "hold the float" or have access to my money for 5+ days to use for interbank loans and other purposes that don't directly benefit me. This is going to cause a lot of complaints as people try and figure out when or if their payment was processed by the entity they are paying.

I've been trying to log into the app for the past couple days and I'm getting an error 2003 code internet connection issue. This happens on Wi-Fi or cell phone tower. I've never had this error before. Anyone else having this issue?

Is anyone else's app not tracking since the 18th?

For around a week or so I’ve been getting “error code 1000” on my SafeDrive App and it hasn’t been logging my drives. Today I decided to delete and redownload the app thinking that would fix it. Now I’m not able to log in at all as it’s saying my phone number is invalid. I called USAA and they said they are having technical issues with the app and it is effecting everyone. Is anyone else noticing this??

I feel like I hit my head or might have been drinking crazy sauce, but I'm not sure of the answer to this.

My car was recently damaged slightly in a hail storm. I filed the claim with USAA. Had the vehicle inspected. The estimate was approved. I received payment from USAA for the repairs. However, I canceled the appointment for repairs, because I traded in the damaged car for a new one before it got repaired.

My thinking is I pay back USAA the money they gave me for the repairs, but not the deductible (which they haven't collected from me yet).

For some reason I'm confused whether or not I still owe them the deductible.

I left a message for my adjuster, but haven't heard back yet.

Like many of you, the DriveSafe app is having issues on my phone. My phone was over heating and used 3 GB of data. Rebooted the phone and it quickly used another 500 MB of data.

Tech support got the software developer on chat, and what is happening is that our phones are trying to send data, it is not being received, so the app keeps trying to send data.

So we are having issues and USAA back end tech support does understand that there are widespread issues going on.

Problems started happening yesterday but tech support stated that early problems started showing up last Friday.

Hopefully it will be resolved soon. I had to delete the app to stop killing my data and to stop the battery from draining.

I'm fed up. I've had enough. Navy brat, my dad loved USAA, but it was built for an analog age and has some of the shittiest tech and customer support of the modern era. Sad, but I can no longer abide.

Just had to share my recent experience filing a claim for wind/hail damage. I've been a member for 45 years with banking and insurance products. Called USAA on 5/12 to open the claim. Immediately assigned a desk adjuster, received communications regarding next steps within 1 hour of my call, the field adjuster was assigned and contacted me within 2 hours then met with my roofer the next day 5/13, additional communications/phone calls along the way. Received notice on 5/14 that my claim was approved, on 5/15 notified of next steps, on 5/18 I received a settlement letter and preliminary funds were deposited into my USAA bank account. ALL WITHIN 6 DAYS, including a weekend. I am very pleased with the customer service so far and want to let folks know that there are indeed positive outcomes.

Just like the title say when is the next annual meeting? Has it been posted yet?

My home is insured by PURE, with USAA as the broker (USAA won't cover my home directly due to their self-imposed limitations on property values.) I recently saw that they are insuring a complete rebuild of my house at ~30% more than my property is worth on the market (including the land).

I've tried explaining to them that this makes absolutely zero sense, but they keep insisting that it's due to labor costs, etc. I'm trying to get them to send an inspector over to my home so they can actually see that the rebuild cost is nowhere near what they have estimated, but it's been almost a month and no word from them.

Is my only recourse to just walk away from PURE/USAA?

Thank you.

There was a fire in my building in march, luckily my unit didn’t receive much damage but the whole building was deemed uninhabitable forcing me to move. I was waiting for a new apartment for 50 days and USAA paid for my expenses during that time.

Working with the adjuster was awful, in hindsight her entire existence was just to delay everything and she even complained to me about sending too many receipts even tho I was only requesting USAA to pay for my hotel for 50 days.

Now the problem. I had a hotel stay booked before the incident due to good fortune and they are refusing to pay the bill because of when I had made my reservation. So now there is a 12 day gap in the middle of my claim where they are refusing to pay for anything. Their argue,ent is that it wasn’t an additional expense, but they fail to realize that no matter what I had imagined when I booked that hotel, the fire caused it to become my emergency residence.

2nd problem. From the beginning this claim the adjuster said I would need to pay USAA whatever rent I was paying to my landlord for the 50 days. After doing some research, I was charged rent by my landlord then later given that money back and USAA is using to offset their liability. In my state of Oregon that money given back to me is none of USAAs business and I have a bill showing I was paying rent. They even went to my landlord looking for this money, so to find out they were never supposed to be asking about it is quite interesting.

I have already reported my claim to the state and am waiting for the results. Between the 2 complaints I have, USAA is trying to make me pay them rent and refusing to pay for 12 days which felt like theft and I’m pretty sure it was.

anyone in a similar boat?

Edit: glad to see all the insurance adjusters commenting.

We have full coverage USAA Auto Insurance. My wife traveled to California yesterday and rented a car, declining additional coverage because we have USAA. Today (Saturday) someone left a note on car to indicate they backed into the rental car. There is a small scar on the front panel, small but damage nonetheless. Wife returns car tomorrow, Sunday. No representatives to talk to at USAA right now, Who makes a claim against whom in this case??wife