r/USAA

I’m usually paid on Friday around 11-1130am still have absolutely nothing. Work for BOP.

Sister was in a car accident. Had to go to the hospital. Car totaled. She is okay but now left dealing with the insurance.

She has USAA. Other driver has Geico. Other driver was cited for running a stop sign. Geico has already reached out to my sister (a USAA member) to start a claim.

Shouldn't my sister have everything go through her insurance company (USAA) rather than dealing directly with Geico (the insurance of the other driver)?

I want to make sure that she gets everything she can, especially to cover the medical bills. I was always under the impression that your insurance company would deal with the other to get compensation.

I usually have it by noon Eastern Time Zone.

I currently work for a SF and my bf’s mom is kicking him off her insurance. I told her I ended up getting him a quote that was cheaper than what he is paying her right now. At the time I thought she had the 100/300 limits so I based it off of that but she actually had them higher at 300/500.

She then sent me a google link which the question “is state farm cheaper than usaa?” and said she spoke with her friend a sf agent who said that SF is not cheaper. So I sent her the quote I did to compare. She sent me back what he has and it was higher limits so I ended up doing a quote for him online with USAA to compare to the SF quote because she has a home and multiple cars on her policy so I knew it wouldn’t be that cheap for him.

For reference he’s currently paying 167 under her plan. When I did it for just him and this is including a renters insurance discount, I included every coverage she had on his policy and it was 260 so I sent her the screenshot of the quote I did for him with the price and told her that SF with similar coverages is 190 for him vs the 260 that usaa would charge.

My bf makes a joke and says if she wants him to stay with usaa so bad then why is she kicking him off her insurance, which is true but I just want to know if anyone has a better experience with usaa and pricing.

Is anyone else missing their direct deposit? I usually get paid on Fridays. It's never been this late....

Hello all! I'm in my late 20s and I've finally gotten my driver's license. I'm looking to buy a used car from Carvana, and I'm trying to figure out the process of setting up auto insurance with USAA. I'm a USAA member through my dad, and I have renter's insurance with them now. I didn't have a USAA policy because I only just got my license, and when I had my permit, I was insured through my parents' policy. (I believe I'm still on my parents' policy, even though I don't have a car and I'm not driving theirs anymore).

How would this work? Would I schedule my car pickup with Carvana, and then call USAA on the day of my car pickup and set up an insurance policy then? Should I call/tell USAA about my plans in advance? Do they set up an entirely new policy or transfer my parents' policy over to me? (Note: I don't live with my parents anymore, so our addresses are different).

Thanks!

I’ve been a member since 2010 - but now it seems everything is trash.

It’s all AI and automated menus and failure. Traveling internationally for vacation and ATM car doesn’t work? Don’t worry - the AI system will assure you that you don’t need to notify USAA of travel anymore. Despite them blocking the transaction.

Need to talk to someone about it? Don’t worry, our automated phone system will run you in circles for 20 minutes.

Finally talk to someone? Don’t worry, they’ll explain how you don’t have to call USAA when you travel anymore.

Finally after cussing out the basic person you get a manager who can - shockingly - unlock the ATM card for foreign travel.

It’s such amazing customer service! Makes you want to beat your head in with a pipe.

Just mentioning this here because it's the most accurate sounding scam call I have ever heard.

Wife received a call from our bank, USAA. The call showed their number that we have saved in our phone. I answered because her back hurts.

Good evening, this is Brad calling from USAA fraud department to verify two possibly fraudulent charges on your account. [Proceeds to list two charges which I, of course, deny since they were not real charges. He "cancels our card ending in XXXX and sends a new one to [our legitimately correct address] and will send the new PIN to [wife's legitimate email address on account]. Additionally, the device that attempted to run these charges is a Samsung Galaxy S26. I am going to deactivate your account on that device. Are you in a secure location so I can send you a confirmation code to add your correct device?"

Well, thankfully, I know better than to give information over the phone when someone calls me, so I told him I would just need to call back to take care of that.

"No problem, sir, I understand. Anything else you need? Alright, thank you, and have a great night."

Sure as shit, we call USAA and there is no record of any fraud charges, no record of a call, nothing. Clearly, Brad was trying to steal our stuff and that confirmation code would have asked us to sign in to our bank account and then queue the fat lady singing. Anyway, be careful people. This one was really, really good. No accent, perfectly spoofed caller ID, knew enough details about our account to make it real. When we looked at the call in her call log, it showed a call from the scammer about 10 seconds before a call from USAA. I honestly have no idea how they pulled that one off, but just wanted to let people know.

Could anyone that works at USAA please help me review/revamp my resume? I have an active P&C license and want to be confident when it comes to applying. Any and all input greatly appreciated.