▲ 3 r/Zomato
Zomato not responding after damaged order refund request
Ordered veg biryani from Zomato yesterday, but the packaging was completely damaged and the biryani was spilled outside the container when it arrived. Because of this, I did not accept the order.
The delivery partner and restaurant owner both told me to contact Zomato support for the refund, so I returned the order immediately. I also took photos at the time of delivery.
I have already emailed Zomato support multiple times, shared all the images and details, but I am still not getting any proper resolution or refund update from their side.
Order ID: 8130726915
Has anyone faced a similar issue before? What should I do next to get this resolved?
u/DeepGas9928 — 1 day ago