Anyone else having 6 GHz / Wi-Fi 6E issues on eero Pro 7 where devices stay connected but lose internet?
Bit of a weird one and I’m wondering if anyone else has come across this.
I have a 1 Gbps ISP connection. My old ISP-supplied router was only dual-band, 2.4 and 5 GHz, and I never had this issue with it.
I then moved to an eero Pro 7 and started getting a really strange problem with devices using 6 GHz (e.g. my iPhone, laptop etc.)
The device will stay connected to Wi-Fi and everything looks completely normal, but the actual internet connection will suddenly stop working. It can sometimes recover after a minute or two, sometimes toggling Wi-Fi off and back on fixes it, and sometimes it hangs around for longer.
At first I assumed the eero itself was faulty, so my first Pro 7 was replaced by customer support. But the replacement Pro 7 does exactly the same thing.
The clearest example is my iPhone 17 Pro Max. It can be connected to the eero on 6 GHz / WPA3 and the eero app still shows the network as healthy, but the phone suddenly stops loading anything. It normally completely stops working until I disabled Wi-Fi 6e in the settings on my phone.
I’ve also noticed it can sometimes be triggered when another device starts doing something bandwidth-heavy. For example, starting a 4K Netflix stream on my TV can make the iPhone lose internet, even though the TV is only using around 30 Mbps and my broadband is 1 Gbps. My TV is Wi-Fi 5, so can’t use 6Ghz.
I originally thought MLO might be the issue, so I disabled MLO. Weirdly, that actually made things worse. The dropouts became more frequent and sometimes reconnecting to Wi-Fi didn’t even fix it.
When the iPhone is stuck connected to Wi-Fi with no internet, I can go into the Wi-Fi settings, disable Wi-Fi 6E for that network, and the internet starts working again immediately. No router restart, no waiting around, it just works right away.
The eero+ radio analytics also show 6 GHz behaving quite differently from 5 GHz. At one point I was seeing roughly:
- 5 GHz: 7% total busyness, 2% other-device interference
- 6 GHz: 23% total busyness, 22% other-device interference
- 6 GHz noise floor around -95 dBm
5 GHz seems completely stable.
So the pattern I have now is:
- 5 GHz: stable
- 6 GHz: connected but internet randomly dies
- Disable Wi-Fi 6E on the iPhone (or any other 6Ghz device): internet comes back immediately
At this point I’m wondering whether this is an eero Pro 7 6 GHz firmware/interoperability issue, or something about the local 6 GHz RF environment.
Has anyone else experienced anything similar, especially with an eero Pro 7, iPhones or other Wi-Fi 6E/7 devices where 6 GHz is showing as connected but has no usable internet, and then disabling Wi-Fi 6E immediately fixes it. Or potentially experiencing high “other device interference” on 6 GHz.
For now I’ve left Wi-Fi 6E disabled on the iPhone because 5 GHz is rock solid, but I’d really like to understand what is actually causing it rather than just avoiding 6 GHz completely, as that was the key buying point for the Pro 7.