Hi guys
I bought the thorn GMT FXd but was disappointed to find the second hand came off during a simple dog walk after only just having it. No strenuous activity at all. I spoke to thorn about it on the AliExpress official page (where I bought it) and I was told they would front the costs if I take it to a watchmaker. I took it to a watchmaker who said it was around 20 UK GBP and thorns response was why is it so expensive can I try another watchmaker. I tried another watchmaker and it was 50 quid. I went with the 20 quid ( as cheapest and not expensive imo ) and then sent the invoice to these guys on AliExpress via official page. They have now blanked me completely and haven't replied in more than a week. So last week I messaged the sales email address and thorns response was that I cant use warranty with them it must be the official AliExpress page and they don't have any details of my order. I sent them screenshots showing that they aren't replying on AliExpress and now they have apologized saying there is nothing they can do I must speak with the official store on AliExpress
Thorn are acting like the official AliExpress store has nothing to do with them and that they cant honour a warranty directly.
I feel like I am being scammed and the service is slightly dishonest .
I just wanted others to know