🚨🚨🚨 DONT USE FIDO - TERRIBLE CUSTOMER SERVICE 🚨🚨🚨
I went to swap my plan to downgrade because I'm not paying more for the same crap, some dude who barely spoke English told me I could call back to get data added back because I'm a loyal customer. Cool, but I asked for his manager because I said that their policy to bury the dollar increase in their bills that nobody on pre auth looks at, yet they send me 20 email ads every month. I asked that they consider using one of those emails to warn me, and she treated me like an asshole for suggesting that. Sent a scathing review of the managers shitty customer service.
Called back tonight and could barely hear the lady who doesn't speak English through their crappy reception, she told me that I should get better reception (I'm calling on THEIR network!). She treated me like an asshole because I was trying to get free data (even though I referenced the # the guy told me to). I asked for a survey because I'm going to send another scrathing review of their shitty customer service.
Seriously, fuck Fido. They used to be bearable - now it's gotten so bad.
DON'T USE FIDO - BE WARNED! 🚨🚨🚨🚨🚨🚨🚨