r/FidoMobile

I just got an iPhone 18 Pro Max, which is eSIM-only in Canada, and I'm trying to move my Fido number from a physical SIM in my Pixel 8 Pro. It isn't working through the app, and I'm hoping someone has been through this.
Here's what I've tried so far:
Apple's eSIM transfer on the iPhone says the Fido SIM isn't available for transfer and to contact my carrier.
Android-to-iPhone transfer (Google services > Pair with iPhone) fails on both phones, probably because my current SIM is physical, not an eSIM.
Fido My Account app > Change SIM asks for a 20-digit SIM number. My current SIM's number shows as invalid, and since the iPhone has no SIM tray, I don't have a new SIM number to enter.
After several attempts, my account got locked for 24 hours. The lock has cleared, but I'm still stuck at the same step.
Has anyone switched from a physical SIM to an eSIM on a new iPhone with Fido? Is there a way to do it in the app, or do I need to call or visit a store for an eSIM voucher or QR code? Any tips on what to ask for would help a lot.
Thanks!

I have a leftover physical sim card from a previous upgrade. It's either from ~3 years ago or possibly the upgrade before that which would be ~8 years ago. Either way it's new and was never used.

Would I run into any issues if I attempt to transfer the eSim to the physical sim? My worry is that it's the long weekend and I probably wouldn't get a callback from Fido until mid to late next week and I don't want to go without service for that long!

Any insight would be very much appreciated! :)

hello everyone,

I was wondering if some people also had this issue, they suspended my account for a ''fraud alert'' when I tried to order a new phone, now every time I call customer service, they tell me I need to contact the fraud's department, and they give me another phone number, HOWEVER, every time when I try to call, it doesn't work, I just hear really agressive beeps...And I know I have the right number because I make them repeat it 20 times to make sure I get it right, and I also repeat it back... Now my phone has really broken and I really need to get another one but I can't because my account is suspended and when I called customer service again, they told me I don't type in the right number.....I am extremelyyyyyyy frustrated