r/FidoMobile

My husband just switched to Fido and no idea if it's a carrier issue, but he's now received the emergency alert SIX times in the last 20 minutes. Is this a Fido issue? I am with Koodo and did not have this problem, and all my friends with other carriers only received the alert once.

Has anyone gotten a similar communication - are you still pushing back? (I do have a copy of confirmation email with discounts which I sent to CCTS)

We are reaching out in follow-up to your CCTS complaint (***), in which you raised a concern regarding a cancelled order. We understand your frustration with the incorrect price displayed on our website and the subsequent cancellation, and we appreciate the opportunity to review your situation.

Following a thorough review, we confirmed that the price displayed at the time of your order was incorrect due to a pricing error. In accordance with our online store policy, orders affected by such errors may be cancelled, which is why your order could not be fulfilled as originally selected.

At this time, we can also confirm that your account plan and pricing have been reverted to their original status prior to the order being placed.

We recognize this was not the experience you expected, and we sincerely apologize for the inconvenience this may have caused.

While we are unable to reinstate the original offer, we would be happy to review available options with you, including current in-market plans and promotions, to help identify a suitable alternative that meets your needs.

Please feel free to reply to this email within the next three (3) business days (May 22) to explore other available options. If we do not hear back from you, we will consider this matter unresolved and will update the CCTS accordingly so the file can proceed to the next stage of the process.

I signed up for the 25$ deal a while back and setup automatic payment. I found the bills are missing after the transfer. I called Fido and was told that it is fixed. However, nothing has changed. What should I do now? I have two lines with them. The first payment is about $7 and second payment is over $100.

I was switching the phone and by mistake got my eSIM deleted from one iPhone and as I thought it might be easier to get the new eSIM QR code to set up on new iPhone but realized later that you can not get eSIM card transfer with the access to that number so they left me with no option to transfer. Next and only option to visit the Fido store or call customer service. Customer service is useless as to connect human to make them understand this situation so they can issue new eSIM card is days away. Earliest appointment I am getting is 4 days after.

I need access to my phone so I decided to visit 3rd party store of Fido where they could issue eSIM but they told that my account has been flagged to visit company Fido store to get new sim. I have no idea what I did wrong. I visited the Fido store next day and they told that there is some issue with identity verification so it’s not allowing them to issue new eSIM.

At this point it’s my limit as even by paying $10 SIM card fee what they ask for, getting SIM card for my phone number which I am paying for it monthly without fail, myself with all my ID present what kind of more verification they want from me. It is extremely frustrating as they behave like there is no solution and ask me to visit after they get the response from their bakend team. Time they dont know! Complete BS from Rogers/Fido.

I wanted to raise awareness about an issue I noticed with my Rogers World Elite Mastercard in case it’s affecting others too.

I was checking my rewards in the Rogers Bank app and noticed it said I was only earning 1.5% cashback after April. That confused me because I have Rogers services, so I should be getting the enhanced 2% cashback rate.

When I checked older transactions before that date, they were correctly earning 2%.

I dug around more in the app and looked at the “unlink account” section. Somehow, my Rogers Mastercard was linked to a completely different Rogers account number that wasn’t mine.

I called Rogers Bank customer service and explained the situation. The rep told me they’re already aware of this issue and have been getting calls about it, so apparently this is not just an isolated case.

They had a supervisor relink my correct Rogers account to the card, and they also submitted a cashback adjustment request to reimburse the missing 0.5% cashback I should have been earning since April.

Just wanted to post this so others can double check that (1)Your Rogers World Elite Mastercard is actually linked to your Rogers/Fido/Shaw account; (2) that your purchases are earning the correct 2% cashback rate; (3) the account number shown in the app matches your own account.

Might be worth checking if you’ve noticed your cashback looking lower than expected lately.

Hi, I have already finished my monthly data, and when I try to purchase additional data by texting DATA to 222, it says, "Your plan isn’t eligible for adding additional data."
I have requested a call with Fido customer service, but it is scheduled for Wednesday, which is very late. I also tried purchasing it through the app and website, but there is a recurring bug that prevents me from doing so!!
I need to get internet access on my phone ASAP.
Is anybody here who could help?

I have an old line with Fido, and added a few new lines with Loyal and other discounts. But I am looking to port out my old lines. Would this impact my discounts on other lines such as Loyalty, since I am not “loyal”? Not sure how they count that

Hi there. Has anyone ever called to upgrade their phone and get a better deal rather than online? (Including a phone plan)

Heya,

Has anyone received their phone bill yet? I always receive mine on 13 or 14 but it still hasn’t been issued yet

There’s an online offer for the CPO S24 Ultra at $5 monthly, but I need to upgrade my data plan to $45 for 90GB. My current plan is $39 for 50GB. Do you think the offer is worth it? My phone is already old, it’s an S20 Plus so I’m thinking of upgrading.

Fido has no customer service and doesn’t want to help.

I have 2 set up fees when I moved to Fido that weren’t supposed to be charged ….. Fido doesn’t want to resolve the issue

So frustrating a little issue is getting huge.

I'm playing a waiting game to see if Fido will honour the $14 plan or not. My bill is always dated on the 14th but I still can't see it. Does anyone know how long it takes to see the bill after the billing ends? I don't normally monitor it closely but want to return the phone if they try to charge me the ridiculous $95/month and I only have a few days to decide.