Can't switch from physical SIM to eSIM on new iPhone 18 Pro Max (Fido app keeps failing)
I just got an iPhone 18 Pro Max, which is eSIM-only in Canada, and I'm trying to move my Fido number from a physical SIM in my Pixel 8 Pro. It isn't working through the app, and I'm hoping someone has been through this.
Here's what I've tried so far:
Apple's eSIM transfer on the iPhone says the Fido SIM isn't available for transfer and to contact my carrier.
Android-to-iPhone transfer (Google services > Pair with iPhone) fails on both phones, probably because my current SIM is physical, not an eSIM.
Fido My Account app > Change SIM asks for a 20-digit SIM number. My current SIM's number shows as invalid, and since the iPhone has no SIM tray, I don't have a new SIM number to enter.
After several attempts, my account got locked for 24 hours. The lock has cleared, but I'm still stuck at the same step.
Has anyone switched from a physical SIM to an eSIM on a new iPhone with Fido? Is there a way to do it in the app, or do I need to call or visit a store for an eSIM voucher or QR code? Any tips on what to ask for would help a lot.
Thanks!