
▲ 0 r/Etsy
Open a case staying grey
So I sent a help request days ago to a seller asking for a refund due to some very misleading information and the fact that the item is still not even remotely close to arriving, and it is looking like it won't be any time soon... if at all.
I messaged them/started the process back on the 13th. Seller has been unhelpful, refusing to help in any way. So I've been waiting for days now so that I can open a case on the 20th. And I woke up today ready to do so and... it's grey. Today is May 20th. I've done all of the right steps.
Why can I not open a case?
u/DeputyDapper — 1 day ago