Did an experiment. Noticed lots of my hundreds of etsy listings are not being seen by the public when doing an etsy search, even though etsy charged me fees for every single item I have listed.
I bought a bracelet on Etsy and there were two sizes with two different prices. One is 1.7mm stones, one is 2mm stones. I bought the 2mm size.
When it arrived, it came from India and not from USA like the shop listed. As soon as I opened it I knew it looked small. I have another 2mm bracelet and it looked smaller than that. I have calipers so I measure it and it’s 1.6mm.
I reached out to the seller asking for at least a refund of the difference in price from the 2mm to the 1.6mm. He gaslit me and told me to pop the stones out and measure the stones and they would be 2mm???? How a bracelet width could be smaller than a stone width? Not possible. Then they sent me a picture of a bracelet in calipers showing it is 2mm. There is no way to verify that is the same bracelet.
So I opened a help request with Etsy and sent all the pictures showing the listing where I bought 2mm and the calipers picture showing it’s only 1.6mm. Now it says I can come back between June 1 and July 2 to open a case as that’s when the bracelet was supposed to arrive.
I’m just stressed and wondering if you think Etsy will side with me?
The seller said it’s not returnable as it was custom made. But surely if they send you a different product than what you ordered it can be returned?
Just looking for advice if you’ve been in a similar situation. I’m very stressed as it was almost $500.
Hello all,
I wanted to post about my recent experience with AttikiStudio. I had purchased a print and when I received it, it was clearly AI generated. I guess I should've taken a closer look at the pictures, but no where in the listing was it mentioned that this was an AI print. I paid over 50$ USD and was quite disappointed.
When I reached out to the seller to let her know that this is clearly AI, and it being AI generated should be on her post. She tried to tell me that it was " digital painting" and that " it's different from AI". I myself am a digital artist who works in film and television, so I definitely know the difference.
I've received a refund from the seller after she made me destroy the print, but I've snapped some pictures of it before I did. I want to send out a warning to anyone before they fall for it like I did.
so i finally sat down and actually looked at what the successful shops in my niche are doing and honestly i feel dumb for not doing it earlier
the biggest thing that stood out: their titles are way more detailed than mine. not keyword spam but just actually describing the product properly. like instead of "cute earrings" they write "gold hoop earrings for women - minimalist everyday jewelry - gift for her." that alone changes how often you show up in search
also they all have way more listings than me. i was sitting at like 12 thinking quality over quantity but nah. more listings just means more chances for people to find you. most of the top shops have 50-80+
pricing was a wake up call too. i was charging less than almost everyone thinking it would help me compete. turns out it just made my stuff look low quality. bumped everything up and sales didn't drop at all
oh and tags: some of them use tags that have nothing to do with the actual product. like "birthday gift" or "new home gift" which pulls in a completely different audience. never thought of that lol
i made all these changes about 2 weeks ago and my views are already a lot higher. not life changing yet but definitely moving in the right direction
what's something you changed that actually made a difference?
i contacted the seller on the 7th may because my order didn’t match the description and was the wrong size and material but they kept avoiding my questions about returning it/ refunding me and were just being very vague every time i tried to speak to them about it. so i gave up and decided to wait until the day i can open a case which is today. but the button is grayed out and it won’t let me?
update: i just needed to wait lol. i opened the case and got my refund already from etsy!!
I ordered from an Etsy seller and I’m honestly kinda frustrated and don’t know if I’m overreacting or not. The listing said the original estimate delivery window would be May 4–May 20, and I bought it expecting it would come before I leave out of town May 28 for a month and needed it before then. Before it shipped, I even messaged the seller explaining that and asking if it would still arrive in time.
They said it was shipping the next day, but after that, the estimated delivery suddenly changed to June 4, and then they ignored me. Now the tracking hasn’t really updated and it still looks like it’s stuck in the origin country (Ukraine).
I just feel kind of misled because I would’ve never ordered if I knew it would arrive that late, especially since I won’t even be home. I’m planning to open a case if it doesn’t get here 7 days after May 20, but I just wanted to see if other people think this is normal or if I’m justified in being annoyed.
I've never left a negative review on anything in my life, as I know it can hurt small businesses, but I had a horrific experience with a seller on Etsy who is otherwise pretty highly rated. I left a very fair accounting of my problems with the purchase, mainly being that the item was made and shipped far later than the estimated delivery date. The seller responded to my review stating that the delays were due to waiting on my approval after multiple revisions - except that isn't true at all, and I okayed the initial mock-up an hour after she sent it to me, with 0 revisions.
I'm just frustrated that she's blatantly lied in her response, and really want to spare anyone else the headache I went through. They were wedding favours, and it wouldn't have been the end of the world if I didn't get them in time, but they cost me hundreds of dollars, I ordered them months in advance of the estimated delivery window, and it was very stressful having to wait at home the week of my wedding because the courier service she used was also an absolute mess.
I'm assuming it isn't possible to report it for being false, as I can't find a way to do it anywhere, but maybe there's something I've missed!
Controversial opinion: Free shipping isn't always the best option.
Think about it, if someone really wants to buy your product, they won't shy away just because they have to pay 4$ more for shipping. If not, it will only raise the value of your product in their heads.
So do not be shy to charge for shipping, in most cases it will only benefit you!
Hi all,
I have looked but I may be have missed it, but is there a way to filter products that have used generative ai (at least when the seller labels it as such) ?
I am an artist and a craft person, I like buying scrapbook supplies, stickers, etc. but so much of it’s made with ai now a days :,) is there a way it can be filtered out?
If not I guess I’ll just make my own supplies unless I can find real artists/designers to purchase from..
For some reason it’s the only size with a discount
This seems like a dumb question.
Is there some way to eliminate the lowest price? l am not even looking for some too-good-to-be-true cost, I just want to be able to browse by the actual price. It seems most listings have something that is significantly lower than the actual item and it is like a plague.
Sorry if this has been asked a lot, it is kind of difficult to phrase.
I need help finding someone or a website that makes custom clothing. I absolutely LOVE this woman’s pants but she sells out every time and her commissions are full. I would be more than happy to supply the fabric needed and my preferred budget is $100, but please let me know if that is an unreasonable price! Thank you! This will be for future references because I’m still a broke college kid and I need to gather pricing so I can save up!
I cant send a message to no one how do I fix this?
I ordered 2 mirrors and they both seem to be stuck in shipping hell. They were ordered on May 7th. I was disappointed to find after ordering that they were coming from Turkey via FedEx.
As it stands now, one mirror has been sitting in Memphis since May 13th and the other has been stuck in France since May 12th. Delivery was promised May 11-18.
At this point, do I demand a refund? Wait it out? Call Fed Ex? It appears the seller did everything right, I just didn't expect this ridiculous delay.
Hi. I’m in a bit of a Catch-22 situation. I need to report a shop. The instructions on Etsy say to go to the shop ‘s homepage and click on “Report this Shop”. However, this shop’s homepage does not include this option. Any suggestions would be appreciated.
hey everyone! i've been thinking a lot lately about starting an etsy shop on the side to help with building up my savings. i work a pretty standard office job during the week, and i'm wondering if anyone here manages to balance a shop with a full-time gig? any tips on time management or just general advice for a beginner would be super helpful.
I purchased a 14 kt vintage bracelet from an Etsy seller April of last year. When I received it, there was a repair done to the jump ring that wasn't disclosed. The seller and I went back and forth as I was asking for them to pay for the repair/replacement of the jump ring and she requested to have me just return it. I decided against it and just kept it even though I wasn't super satisfied with that answer as it was a unique piece. I set it aside in my jewelry box and hadn't even worn it.
Anyhow, fast forward to about a week ago when I took it in to get the clasp repaired and some sharp edges shaved down as they could catch on clothes/scratch things. I just picked it up and they returned the jump ring to me as it was 14K filled (and they marked it as such). The cost was higher for the repair due to needing to replace the (non 14k ring).
I emailed Etsy and the seller regarding this - but I know it's outside their policy. I would hope the seller would make it right and pay for the replacement jump ring as the bracelet was described as solid 14k and clearly wasn't. I'm happy to pay for the labor as I knew I'd need to get it repaired from our previous conversations where they weren't willing to do that.
Is there any recourse for this a year after the fact? They had all 5 star reviews, so I wasn't thinking that I needed to get the bracelet tested and just believed the seller.
Hello, i got scammed, i tried to buy a month of claude pro but the buyer didnt give me the product.
Now he's not answering to my texts and i dont see an Etsy's customer support email...
How do i deal with this? Is there any chance of getting my money back?
Please help.
So I sent a help request days ago to a seller asking for a refund due to some very misleading information and the fact that the item is still not even remotely close to arriving, and it is looking like it won't be any time soon... if at all.
I messaged them/started the process back on the 13th. Seller has been unhelpful, refusing to help in any way. So I've been waiting for days now so that I can open a case on the 20th. And I woke up today ready to do so and... it's grey. Today is May 20th. I've done all of the right steps.
Why can I not open a case?
Hello everyone! I sell prints of my acrylic paintings on Etsy. I created listings for each prints, I have them available on 2 different formats, 2 different listings since the paper used and the size isn't the same, I thought it was easier that way. Price doesn't include the shipping, customer pays shipping on order.
My question: is there a way to setup the listing so people can buy more than 1 print and pay the shipping fees only once (since multiple prints can go in the same shipping envelope) or do they have to ask me for a custom listing each time?
Thank you in advance 🤗
