u/Deriksays

You might have seen this before. If you have, please disregard. But for all the new members, please go ahead and save this. Very helpful.

Basic troubleshooting

1: In case of it gets stuck:

you hit “home button” exit app and reload it. (It will unfreeze)

2: Hard reset -unplug from power 1 min and plug back in”

3. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

4: Lastly: Factory Reset

App-not loading / Freezing / Buffering :

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

Step 1B: Buffering : Change servers during movie or TV show

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

Step 3: Reset launcher then Update launcher

Step 4:

Next: if above doesn’t work uninstall, reinstall app.

Step 5:

If step 3 & 4 don’t work factory reset.

I've posted this before, but if you haven't seen it yet. I would absolutely save it for the future.

Basic troubleshooting

1: In case of it gets stuck:

you hit “home button” exit app and reload it. (It will unfreeze)

2: Hard reset -unplug from power 1 min and plug back in”

3. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

4: Lastly: Factory Reset

App-not loading / Freezing / Buffering :

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

Step 1B: Buffering : Change servers during movie or TV show

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

Step 3: Reset launcher then Update launcher

Step 4:

Next: if above doesn’t work uninstall, reinstall app.

Step 5:

If step 3 & 4 don’t work factory reset.

If you're experiencing any issues with your V6 Max or V6 Pro remote control, please check for the latest update.

1. Open the OTA app on your device.

2. Check for available updates.

3. Update the remote control firmware to version 0.1.2.

This update resolves known remote control issues. If you continue to have problems after updating, please let us know.

Seems like we do have a lot of newer Gurus that might not have this information below and can save them. A lot of trouble please go ahead. If you're not familiar with these troubleshooting techniques, save them. And they will fix 9 of 10 of the issues you might have.

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​

Basic troubleshooting

​

1: In case of it gets stuck:

you hit “home button” exit app and reload it. (It will unfreeze)

​

2: Hard reset -unplug from power 1 min and plug back in”

​

3. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

​

4: Lastly: Factory Reset

​

App-not loading / Freezing / Buffering :

​

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

​

Step 1B: Buffering : Change servers during movie or TV show

​

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

​

Step 3: Reset launcher then Update launcher

​

Step 4:

Next: if above doesn’t work uninstall, reinstall app.

​

​

Step 5:

If step 3 & 4 don’t work factory reset.

If you’ve had the pleasure of speaking with DON from our Community Tech Support Team, you already know how dedicated and helpful he is. 🙏

Today, we also want to recognize and thank him for his service to our country. ❤️🤍💙

We appreciate everything you do for the community, DON both past and present. 🇺🇸

👇 Drop a comment below to show some appreciation!