u/Devil_Rex

Guys please help me out.

My wife forgot BOTH her iCloud email and password. The only thing we still have access to is the phone number that was connected to the account for verification.

Now somehow this has become my responsibility to rescue the situation 😭 (She never used to let me touch her device before… now I’m touching it all over trying to save it.)

We were out of town for a while and the device stayed uncharged for too long. Now it won’t turn on at all. Either completely dead or maybe display issue.

We’re from Bangladesh, and since Apple doesn’t officially support warranty here, the store told us they need to send the device to UAE for warranty claim/service.

BUT the store says if we cannot log into the iCloud account and disable Find My iPhone / Find My Device, Apple will reject the warranty/service request and send the device back.

So now I’m stuck.

Is there ANY way to recover/access the Apple ID account using ONLY the trusted phone number?

We do NOT remember:

• the iCloud email
• the password

But we DO still have:

• the SIM/phone number linked to the account
• the physical device
• purchase documents/box if needed

What’s the best possible way to recover this? Has anyone dealt with this situation before?

Any help would seriously mean a lot.