BT Broadband Experience
Just my experience with BT recently.
Having been a customer for a while. Their service had been reliable on their Fibre 900 package.
I realised that I was just out of contract and they were charging me £68 a month for Fibre 900 with a landline!
I called to discuss renewal:
BT operator gave me his "best price" at £63/m.
I told him that's no where near the new customer price on their website at ~£40/m.
He reduces it to £50/m within 20 seconds.
He then reduces it to £45/m and won't budge lower. Tried moving me to EE with it costing £43/m. I declined.
I then sign up to another company at £36/m.
BT then call me back noticing the request for switching. Suddenly they can now offer me £29.99 to keep me.
New company then beats BT, to give me their package at £26/m after the counter offer...but also as a bonus, a few months free like rental!
I've never had to play this long game before with any company, but I'm glad I did.
Unfortunately, BT makes no sense!
I feel sorry for those customers who say yes to any of the first three deals given!