r/UKISP

Hello,

I need some advice. At the moment I’m with Plusnet and I’m planning to upgrade to Full Fibre.

When I upgrade, I’ll need to keep my landline number. Plusnet don’t offer a landline option, so they’ll transfer me over to EE who DO offer landline options, I’m fine with this! I’m already a EE mobile customer.

I don’t know what the best way of doing this is. Do I contact Plusnet and ask them to start the process of transfer to EE or would it be better to go the EE page and chose the exact deal I want using their sign up form?

I know that Plusnet and EE are both under the British Telecom umbrella.

Thanks.

Reached end of contract on 150Mbs service and cost shot from circa £24 > 68,s o I informed them I wanted to terminate the contract (did not accept their £27 offer). 2 weeks later, “the last 30 days team” (self proclaimed) called me and offered the same deal for £22, so I took it.

Since then the internet quality has been poor. A notable difference on every device in the household. Stuttering, lagging, buffering. Videos on X for example, usually short would play no problem, instantly. Now they sometimes just don’t play. YouTube, buffering or not loading like crazy. Everything feels like dial-up - in spits and farts. Sometimes it’s okay, but when it grinds, oh my lord it’s awful.

TLDR; Do customers who accept retentions deals go onto some janky slower, 2nd rate citizen tier tariff or network or something?

It sure feels like it. Still in my cooling off period so considering backing out or having an AI compare deal pdfs and contracts for differences.

Fast.com ranged from 2.9mbps to 500mbps, eventually settling on 23Mbps (then 8, 31, 14 and 17mbps on subsequent tests!)

Speedtest.net reported 0.35mbps !! (then 26, 9, 12 and 19mbps)

No vpn.

Uploads seemed consistent with what I was used to previously, circa 20mbps

Im struggling to get a DHCPv6 address from ZZOOMM

Could anyone confirm their settings if its working for you please?

Very limited info around it from ZZOOMM help website or general searches

I have a Ubiquiti Cloud Gateway Max

u/flyjedi can you check your DMs please

Thanks.

My TalkTalk broadband is currently down. Spent 2 hours on the phone with them yesterday running tests, and they said I needed an engineer visit. So far so good.

Was initially told I could have an appointment between 7 and 9 am, which was perfect. 2 minutes later got told I couldn’t have an appointment then, it would have to be 12-3. Mildly annoying because I’ll have to work from home, but at least my internet will get fixed.

Cut to this afternoon, I’ve been in all afternoon, and at 3:10 I fire up the TalkTalk app to find out why my engineer hasn’t arrived yet. I’m informed that according to their notes they attended at 2:35, attempted to call me and couldn’t gain access to the property. Considering I was in my lounge which overlooks the path to my front door, and nobody arrived, and there are no missed calls on my phone, that’s clearly nonsense.

I realise that putting this here won’t change anything, but if there are any broadband engineers here, can you explain why the guy would lie about attending? They did the same thing when I was getting it installed, and it’s getting remarkably annoying to deal with.

Aware of recent enshittification, but been with Zen over a decade, have had no issues myself, so stayed with them. I'm moving from VDSL to FTP (Or whatever the "900" service is called, I'm a decade out of practice). Does anyone know what router they currently ship? On VDSL I am using a Draytek Vigor 2862 router and a TP Link Omada (AC1350?) doing wireless duties. Am I better off using the supplied router, my current combo, or something else. I have red brick walls, so reliable wifi is somewhat "suck it and see" and my current setup keeps everyone happy, as long as we're not all streaming at the same time, hence the line speed upgrade.
All input appreciated.

A couple of nights ago, my internet suddenly stopped working.

I ran through all the usual troubleshooting steps (router, ONT, internal network, etc.), but nothing obvious stood out. Figured I’d leave it and deal with it properly the next day.

After work the following day, I logged into my Vodafone account… only to find I apparently have no active plan.

Got onto live chat, and got told my broadband account had been closed because another provider had done a “line takeover.” I also now have an early termination fee on my account.

I have not switched providers, not authorised anything or been contacted about any transfer. How is that even allowed? Can any provider just take over a line with zero verification?

The chat agent’s solution?

Sign up as a new customer and wait the 14 days line activation and we will waive the early termination fee. I then called support and spent a long time going through everything again. Eventually agreed to sign up as a new customer just to get reconnected.

Gave full details, address history, everything needed for a credit check. After waiting a while again, got told: We’ll need to defer this, our credit team has gone home.

So I filed a complaint through their website and got a call the next morning. Got offered £50 credit. Asked if I still want to proceed (same deal as the website, nothing special) Went through the entire process again.... and this time got told that I failed the credit check. I have excellent credit, no issues or missed payments. Nothing unusual.

The only thing I can think of is they’ve messed up my details somewhere (my name isn’t exactly “standard,” so I’ve seen systems struggle before). Initially I signed up through their website and that went through just fine.

Cherry on top:

Even though they cancelled my service, I’m still going to be billed next month and have to call them again to get that refunded.

If you’re considering Vodafone for broadband… I’d seriously reconsider.

Has anyone else had a “line takeover” happen without authorisation? It all seems ridiculous to me.

I had full fibre installed a month ago and there is nothing wrong with my current router, but they have sent me a new router and want me to send my old one back because apparently there’s something wrong with it. Why are they doing that? Am I overthinking it?

Just got FTTP through Sky and the speed, ping, and coverage is great but responsiveness and glitchiness when loading images and stuff is horrendous. Seen a few other people having similar issues too.

Whats the best router to get that will go directly into the ONT so I never have to look at this pile of garbage router ever again

Looking at the Asus Tuf AX 3000

Many thanks