r/UKISP

Last month, my broadband suddenly went dead. Turns out, an Openreach engineer went to our local street cabinet, found it was completely full, and instead of sorting out the capacity issue properly, they literally disconnected my active Sky Broadband line and re-assigned it to someone else (classic "pair theft").

Because of the UK's copper "stop sell" (since Openreach is phasing out copper), getting a replacement copper line turned into a bureaucratic nightmare, do I have any hope of getting a new copper line or do I have to wait years for FTTP?

• The engineer admitted that because all the copper pairs were taken, they had to hook me up to an old legacy aluminum line instead.
• Aluminum lines have worse electrical resistance, fewer twists, and degrade over time. Because of this, my line speed has been permanently hard-capped at 40 Mbps, down from my previous 80 Mbps copper line.
• The engineer literally told me that out-of-area contractors pull this stunt all the time because it's the easiest way to close out a job, and Openreach simply doesn't want to invest in fixing the copper network anymore.

The Potential Next Step: Since Openreach won't fix the infrastructure I believe as they won't steal my line back from whoever has it now, I'm considering ditching them entirely and moving over to an EE 5G Home Broadband setup which pulls 150+ Mbps in my area, and leaving Openreach in the dust until full fibre finally reaches my flat. Sadly, I think this is going to be the only resolution as Sky technical support believe Openreach can come again and fix a new line out of nowhere for me.

Oh, to add I live in London SE8 area

Recently found out that Digi has entered the UK market, offering uncomparable deals to any other UK provider. In other countries they have completely disrupted the market, and it would be amazing to see this happen in the UK too.

1G - £15
2G - £20
10G - £25

No contracts - Montly rolling

I placed an order on Saturday, and today, Monday, they installed the line.

The install went great; the engineers were friendly, but they did something the other ISP that I have didn't. They actually ran the fiber to where I wanted it, to the loft on my server rack on the other side of the fiber entrance, and ran it nicely over the top joists and even left a few meters slack on the fiber in case in the future I would want to relocate the rack.

So far the connection has been fine, working as expected. Speed test saturating my 2G LAN

I got the 10G Line; the router is the ZTE F8748

I have my own Eero mesh, so I wanted bridge mode. I needed to ask technical support for this, unfortunately, since the option doesn't show on the web interface. They enabled it for me remotely and gave me the PPoe credentials.

The IP is under CGNAT, so bridge mode won't do much, but maybe reduced the latency by 1ms.

The ONT is integrated with the router.
Public IP is not available yet; they said they are working on it.

For some, the fact that it is monthly rolling is not ideal since they could raise the prices whenever they want; on the other hand, in the other countries where they operate, they haven't done price increases, so I think it's genuinely a good deal.

If you are interested, I believe they are currently covering areas of Bedfordshire and Hertfordshire.

I'm not affiliated with Digi, just a customer. Happy to answer any questions and feedback in a few days

Use the code DIGI295SK on the order page (https://www.digi.uk/en/configurator/bundle) for a free month for both of us.

Digi UK Van

https://preview.redd.it/bkdmaza3gzjh1.png?width=1080&format=png&auto=webp&s=1601698279940a764646a07ef89e63afaae456da

ZTE F8748

ZTE F8748 Underneath

Had the most bizarre tech support call over the past 3 days.

I signed up for BeFibre back in August of 2024 for a 2 year deal, paid for the Static IP so I'd have a routable non CGNAT IP and the BeTalk for a home phone.

Renewal came up and I renewed exactly as before, static, talk and internet for another 2 years. imagine my surprise where on renewal day, i am without internet for 5 hours. When it does come back, I'm no longer on a Static IP, I'm on a CGNAT based IP.

2 Phone calls on Friday and I'm assured my static will be set by Sunday evening.

Check on Monday (today) and still a CGNAT, call them up go through the backstory.

Now I'm being told that PAYING for a Static IP ensures I am on a Private IP address on the router. It gives only me a CGNAT Static IP and that's it.

If I want a public routable IP, I am to cancel my Static and just get a free public IP...

Something is amiss here right??

I signed my last contract two years ago, yet I'm now paying almost £8/month more than I was on signing due to annual RPI inflation increases.

Could anyone recommend a provider that can offer FIXED prices throughout the contractual term? I could almost believe that this is the way Sky UK operates as there appears to be no mention of annual increases looking at their terms and conditions, however, a nice lady from their overseas call centre appeared to suggest that they did infact increase due to RPI. Any help would be really appreciated.

I live in Scotland and had a contract with The One Broadband for18 months from November 29th 2025 to May 28th 2026.

Once the contract ends I email them to say I'm switching supplier to EE and to give me their details so I could send their router back.

During that time I've had speedy service from Royal Mail from EE bit of a faff but got it all sorted. Then got an email the 29th of May saying they're putting me on a rolling per month after the contract ran out.

Find out yesterday they've been charging me £59.50 for 3 months since 28tth of May when I no longer own anything from their company!

I want a reliable provider with a speed of around the 67mbps that I've had with my current provider. Have been with Sky and my contract is coming to an end, so I'm wondering is Vodafone Fibre 2 is any good?

I've been on Sky's Superfast so it will be a VDSL (Fibre to the cabinet) setup. Surely this should be an easy setup for Vodafone Fibre 2?

Also can the frequencies of the wifi be switched? I've had to connect a device that can only run on the 2.4gHz. With Sky they said the splitting of frequencies is actually quite outdated but the way round it with them was to lower the security level in settings from WPA3 to WPA2. Although that doesn't sound good, it's the only way to effectively get the 2.4gHz frequency.

Has anyone had experience of trying to do this with vodafone and how easy is this?

Cheers

Im seriously considering broadband providers mid term, currently it would cost me £395 but the new provider will credit up to £300 for switching. Is it possible to make a payment of £95 and have £300 be cost of the final bill?

If anyone is considering taking out a Volt package, please learn from my absolute nightmare.

When I negotiated my contract, the VM agent explicitly guaranteed me that if I ever moved to a non-serviceable address, I could cancel both the VM broadband and the linked O2 SIM entirely penalty-free.

Fast forward to my house move: VM cancels the broadband fine, but O2 hits me with an £80+ early termination fee. I spent months complaining, only to be bounced between both companies who suddenly claim they are "completely separate systems" and have no control over each other—despite VM agents actively selling the bundle.

I submitted a legal Subject Access Request (SAR) to get the call recording of the agent lying to me. VM deliberately breached UK GDPR laws and withheld the recording past the statutory deadline to protect themselves.

I took it all the way to the CISAS Ombudsman. Unbelievably, in VM's own defence file, they admitted their agent gave "conflicting information". The Ombudsman has just issued a legally binding decision ruling that VM's complaint handling was totally ineffective and condemned their data management as a "customer service failing," ordering them to pay me compensation.

However, because the contracts are technically separate legal entities on paper, the Ombudsman couldn't force them to wipe the O2 fee.

TL;DR: VM agents will say anything to sell you a Volt package, but if you need to cancel, they will use their separate corporate structures to trap you in fees, ignore your legal data rights, and wear you down. Get absolutely everything in writing.

I am looking for some opinions as I "may" shortly be switching to one of the above. For what it's worth, I am only referring to full fibre to the premises packages (900mbps +) and no phone or TV.

Around 2 years ago I bought a new build apartment that had Hyperoptic pre-installed, and my contract expires in 2 months. I actually quite like the service, because as it turns out Hyperoptic do not block any torrent sites 😂

That being said, once my contract expires the cost per month for a 1gbps connection rockets from £30pm to an eye watering £64pm!

I tried calling them yesterday to see if there was any negotiation to be had but was told they can't even look at it until there's <1 month left 🤦‍♂️

I do also have an unused OpenReach connection which explains why Virgin, EE, Sky, Fibrely & Plusnet are also able to offer FTTP packages.

Prior to Hyperoptic I was with Virgin at my last place but it was extortionate without being in a new customer deal. From memory they also blocked torrent sites.

I have never had any experience with the others so I'm looking to the users of Reddit to see if any of the alternative ISPs are decent and if they block...

Thanks in advance!

View Poll

Could someone help with my dilemma please? I'm in UK. I'm very sensitive to EMF smog and recently I have been having this constant buzzing in my brain. I feel that new full fiber broadband tech will only get things worse for me. My neighbour changed it and the buzzing is more intense. Is there any way I could have broadband/wifi without full fiber and boxes fitted on and in my house?

I've literally only ever had Virgin Media broadband. Service was great back in the day but past 10 years it's gradually got worse and the prices has become silly for broadband only. But it was the only provider of fast internet in our area. However Openreach have finally installed Full Fibre in my street so I'm looking to move to either Plusnet or EE.

From what I'm seeing most switches are from something that's not cable - so since my house has never had any sort of telephone line since I've lived there, is there something more to the install?

My Virgin broadband goes to crazy prices at the end of this month so wanting to do this soon.

If anyone's thinking about joining Zen Internet, use this link and get a free £40 Amazon voucher on sign-up.

Click the link and use the name Stephen Ogden in the referral box at checkout.

hi everyone!

I'm looking to switch broadband, can anyone help me with, how to configure ubiquiti gateway ultra with Sky. Thank you.

Is there anyone from virgin media on here who could help, our estate is now complete and phase one have virgin enabled but the rest of the estate has not yet been, could you find out why and when will it be?

Yes I'm sure we are able to get virgin as we all have the boxes outside our houses that say virgin on