u/Brilliant-Spot-6641

I have just recently upgraded my internet to 2GB Fibre with Virgin was on 1GB the download speed is great but the upload is Rubbish 100mb I have read on Virgins website that i can upgrade to a 2GB symmetrical line for £6-00 a month extra which is fair enough, however when ever i phone them for the upgrade i keep getting told it's not yet available in my area? well how am i able to get 2GB down load? honesty it's like talking to a brick wall, all they seem to do is read from a script, i have spent the last 2 hours on the phone to them asking to be put though to someone who speaks English and has some idea what I'm on about but all i get is Sir i am the tech department :(
The way i understand it is if you can get 2GB then I must be on XGS-PON technology full fibre network yet they are saying I'm still on a copper line. Impossible i would say even says so here.
https://news.virginmediao2.co.uk/virgin-media-o2-switches-on-residential-2gbps-broadband-service-and-launches-symmetrical-speed-options/

So can anyone here help me with my problem or give me a different number i can phone them on and talk to some one who knows what they are on about.