Auto Plan Upgrade
I have five lines and got hit with the same increase—but I was never clearly notified.
I called customer support, and they claimed an email was sent. The only email I received (on 5/1) talked about a “plan change” with zero mention of any price increase.
Support then told me the increase was buried at the bottom of April’s bill. And yes—it was. But that’s exactly the issue. They push autopay discounts and give you a clean, simplified app view of your bill, which makes it completely unrealistic that most people are digging into full statements every month.
I was already on the Unlimited Starter plan—the lowest tier. In March, they introduced a new “value” plan, but instead of making this transparent, they effectively moved customers into a higher-cost structure without clear communication. There was no reason for me to go looking for a plan change since I was already at the base level.
This feels like intentionally poor communication designed to quietly generate revenue. If they did this to a million customers, that’s an extra $5 million—just like that.
They refused to offer any credit. I hope this gets a class action lawsuit started for abusing consumers.
@WGBH @BosPublicRadio @GBHNews @cbsboston @NBC10Desk @lbostonfk @crackerbes