Two Horizons issues stuck 1+ week — every follow-up (chat + email) only reaches the AI assistant, never a human. Can a team member pick these up?
Hoping someone from the Hostinger team can route this to a human with account-level access. I've followed up several times through hPanel's Ask AI (Kodee) chat and once by email — every reply comes from the AI assistant, which says it can't access build logs or run a deploy/cache purge, and then the thread auto-closes. Two separate issues, both open over a week:
Horizons SSR/prerender publish failure. Publishing fails every time the SSR/prerender step is included (6+ attempts) with a generic WebSocket "Failed to publish website" error and no server-side detail exposed client-side. The client-only build publishes fine. I need someone to check the server-side build logs for the exact failure window and identify which prerender step is failing.
Custom-domain deploy sync. The Horizons preview URL serves all 3 JSON-LD blocks (WebApplication, Organization, FAQPage), but the live custom domain serves only 2 — missing FAQPage — even after a fresh republish. This looks like a stale-build / custom-domain cache issue, not DNS. I need a forced redeploy or custom-domain cache purge, then confirmation it's live.
I've already done the standard client-side checks (incognito, cache-busting query, raw page source, console/network traces) and can share them. Happy to DM my account email and both project IDs. Could a team member take these on directly? Thanks.