r/Hostinger

So i have a shared hosting for WooCommerce and currently facing issue for LCP. I have done all the required steps like LightSpeed cache Object cache, Cloudflare integration, optimized the images ,preload the LCP image, preload the fonts, minify Non critical CSS and JS. Even after doing these thing there is issue of LCP. When i check in performance tab of dev tool it shows that LCP is preloaded at early stage but the there is delay of approx. 1-1.5sec from server and makes the main thread busy and LCP shoots to 5sec on mobile. I even disabled few cron jobs but still there is issue. Cloudflare origin analysis shows that there is issue at the origin meaning at hostinger. Issue is that their human support is not responsive and no support ticket is getting created.

Issue is that the resource usage also doesn't show any spike.

This has heavily impacted my meta ads LPV which is under 15%.

What will be the exact solution to this? Should i switch to another hosting or upgrade to VPS

I am planning on buying a .sh domain. If you guys know any coupon codes please do share :)

Hi Hostinger Team,

I am completely locked out of my account and desperately need a senior human agent to look at my case. I am stuck in an automated loop where I keep being asked for additional documentation, despite already providing all necessary payment and identity details.

• The Issue: Account Recovery Loop
• Ticket / Case ID - initiated from my alternate email souvikadhikari@rediffmail.com
• What I've provided: High-resolution government ID and official banking payment details matching my account profile.

I have already contacted the Customer Success Team but the automated system keeps rejecting my submissions or asking for the same details without explaining why. My website and data are completely inaccessible. Could a moderator or support representative please escalate this to the Account Recovery Team for a manual review?

Thank you.

I have been a Hostinger customer managing multiple professional sites, but my experience over the last several days has been nothing short of disastrous.

Since Monday, 10th August, I have been completely locked out of my account due to an internal workspace container collision between a legacy profile and my current setup. Despite submitting every piece of verification requested, including official payment proof, bank details, and compliance documents, I am trapped in an endless loop of automated responses, then a random email saying "I hear your furstration"

I have spent days supplying everything asked of me, only to be stalled by a rigid, heavily outsourced support model that completely lacks human common sense or technical agility.
Leaving paying business users stranded out in the cold without access to their web properties or email infrastructure for days is unacceptable.

If you run a business, think long and hard before relying on a platform where an internal routing error can completely lock you out with near zero functional customer service to resolve it.

Empathy from Hostinger does not pay the bills, nor does it give my prospective clients confidence in Hostinger.

Hi everyone,

I’m having a really frustrating issue with Hostinger’s bot verification/CAPTCHA on my website.

I’m running a non-WordPress PHP website with both a custom frontend and backend. The bot verification keeps appearing repeatedly and is making it extremely difficult to use and manage the website normally.

I’ve contacted Hostinger support multiple times, but unfortunately, I haven’t been able to get a proper resolution. The responses so far haven’t addressed the actual issue.

Has anyone here experienced the same Hostinger bot verification/CAPTCHA problem with a custom PHP website and managed to fix it?

If you found a solution, configuration change, or workaround, I’d really appreciate it if you could share it.

Hoping someone from the Hostinger team can route this to a human with account-level access. I've followed up several times through hPanel's Ask AI (Kodee) chat and once by email — every reply comes from the AI assistant, which says it can't access build logs or run a deploy/cache purge, and then the thread auto-closes. Two separate issues, both open over a week:

1. Horizons SSR/prerender publish failure. Publishing fails every time the SSR/prerender step is included (6+ attempts) with a generic WebSocket "Failed to publish website" error and no server-side detail exposed client-side. The client-only build publishes fine. I need someone to check the server-side build logs for the exact failure window and identify which prerender step is failing.

2. Custom-domain deploy sync. The Horizons preview URL serves all 3 JSON-LD blocks (WebApplication, Organization, FAQPage), but the live custom domain serves only 2 — missing FAQPage — even after a fresh republish. This looks like a stale-build / custom-domain cache issue, not DNS. I need a forced redeploy or custom-domain cache purge, then confirmation it's live.

I've already done the standard client-side checks (incognito, cache-busting query, raw page source, console/network traces) and can share them. Happy to DM my account email and both project IDs. Could a team member take these on directly? Thanks.

I am an honest customer, and I have never been treated like this by a company.

Out of nowhere, Hostinger shut down my server and accused me of something that was laughably wrong to anyone who actually looked at the facts. I am literally 100% in compliance. Instead of admitting a glaring mistake, they made me feel like a criminal and demanded sensitive personal documents before they would even reconsider what they had done.

I made every possible attempt to resolve this. I explained the facts over and over. I provided evidence. I asked repeatedly for escalation, a supervisor, and an actual human review. I emailed their compliance department directly.

Customer support was a copy and paste deaf wall.

Nobody listened to a single thing I said. Nobody meaningfully addressed the evidence. Nobody explained what they thought I had actually done. They just repeated the same script: hand over government ID, business documents, and proof of address, or the suspension stays permanent.

No. Just flat out no.

If I had actually violated their terms, I would understand having to provide information for an appeal. But I did not violate their terms. Their claim was so obviously, almost comically false that asking me to surrender sensitive documents to prove my innocence was insulting.

Then Hostinger refused to refund the remaining value of my two-year server payment commitment because of the exact same bogus accusation they refused to meaningfully review.

So that was the choice they gave me: hand over sensitive personal documents to defend myself against a laughably wrong claim, or lose both my service and the money I had already paid for two years.

That is being held hostage.

An honest customer was made to feel like a criminal. My service was shut down without a meaningful human review. Every attempt to escalate hit a copy-and-paste deaf wall. Then my prepaid money was kept unless I complied with an invasive document demand based on a false accusation.

I would NEVER treat a customer this way. Ever.

There are people out there actually committing fraud, and Hostinger is wasting its time punishing a fully compliant customer while refusing to listen to the most basic facts.

I would never treat a customer like this. I will never trust Hostinger with an important website again. Already migrating away even without the refund.

Hostinger effectively stole my money. Awful experience.

Hi, I have Hostinger now and very happy so far. I want to move 6 domains from my previous horrible no-good host who is literally standing in my way. They charge me about $30 per year each. I think Hostinger is less, at least for first year, but regardless, I have to get out of old company. When I ask for help, they pretend they lost the connection, and don't understand.

Can I report them to WhoIs, or who else to report them to?

They say I have to Revert Nameservers to default first. Is this true? I asked them for code to move and they wouldn't tel me.

Please help.

After this A-record deprecation, my site went down. Kodee keeps pointing me to non-existent menu options, tech support keeps giving me circular advice that doesn't work for my DNS registrar, and the customer support takes five minutes between questions, which effectively destroys troubleshooting on my end. I'm so done with this company.

Edit: I leveraged cloudflare. So the their domain flattening, I didn’t blow up my google mail connection, so that’s good. Got it working. Replacement site will be a different host in the future.

For me it is important that the website works without interruptions, but even more important that it does not get hacked. My website was already hacked before, and it took several days to restore it. Since then security, timely updates and account isolation became much more important for me than saving a few dollars per month.

I don't mind paying more if it saves me from security problems. I see that people here recommend Bluehost, Hostinger and SiteGround.

What I mostly want to get right is account isolation, so that if one site gets compromised, it can't spread to the others on the account. Which hosts have actually held up on that for you, rather than just claiming it?

Hello!

I have a cPanel Hosting Silver Plan, paid up until May 2028, which I no longer have a use for.

Hostinger Customer Support have said they won't refund me the unused months, but I do have permission to sell on the plan and change the email address to that of the buyer.

>Another alternative would be to sell the plan to someone else. This alternative is also doable since you only have 1 hosting plan in your account. To transfer the hosting ownership, you can change your Hostinger login email to the person you sell your hosting to. How to Change the Registered Email for Your Hostinger.

Best regards,
Aisha
Customer Success Team

Would anyone here be willing to buy this plan from me?

All the best

Horizons has changed a lot since it launched, and new capabilities have been added steadily along the way. We wanted to put the main ones in one place, so if it's been a while since you last checked, here are a few of the additions worth knowing about.

1. An integrated backend

Anything involving user accounts, stored data, or logins used to mean connecting to an external service like Supabase. Horizons now includes an integrated backend, so data storage, authentication, file uploads, and automated emails run inside the platform. That covers login options like email and password, one-time codes, and single sign-on with providers such as Google or Apple. Projects built earlier on Supabase keep working as they are; using the integrated backend means starting a new project with it. More detail is in the integrated backend article.

2. Direct code access, in and out

You can now open a built-in code editor to view and manually edit your project's files inside Horizons, without exporting first. And if you want to take your project elsewhere or keep developing it locally, you can export the full codebase as a Node.js (React + Vite) project. Code export is available with an active Horizons subscription. Details are in the code editor and code export guides.

3. Built-in AI for your apps

If you want AI features inside the app you're building, like text or image generation, you no longer need a separate OpenAI or Gemini account or an API key. You describe what the feature should do, and Horizons handles the AI behind the scenes. The integrated AI guide covers what's supported.

4. More precise editing

Two additions here. Select and edit lets you click a specific element in the preview and prompt changes to just that element, which keeps the rest of the layout intact. And the visual editor lets you change static text and images directly, with rich text formatting options like bolding, colors, font sizes, and hyperlinks. See the visual editor guide for how it works.

There's more beyond these, but these four felt like the right place to start. If you have questions about any of them, our support team is available 24/7. And for those of you building with Horizons: which of these has made the biggest difference in your projects, and what do you tend to reach for first?