So, I have a VPS, and I have both an internal and external domain for the same site in the VPS. The internal domain is successfully connected to the website without any hassle. I have pointed the A records to the VPS's IP, and they were added with ease. But I have added the external domain to the VPS and then to the domain section "gazab.com.au". I pointed the nameserver from ventraIP to Hostinger's. This means Hostinger is the authoritative server now. But, somehow, when I open the domain manager, it shows pending,

https://preview.redd.it/jv8clauozfbh1.png?width=1408&format=png&auto=webp&s=cfe34b9273c25d0a8bd2aea3633b3c0d5ebced45

SO, the NS record in the DNS checker does show Hostinger, but A records aren't added. When I try to add a record in the domain manager, it says "Domain not found".

Am I doing something wrong here? So, I did add the domain to the VPS like 3 days ago, but didn't change the nameservers in VentraIP until like 5 hours ago. But 5 hrs is a long time. The NS record has already been propagated, but somehow the domain isn't connected to Hostinger.

https://preview.redd.it/w6u975yf0gbh1.png?width=1392&format=png&auto=webp&s=f73e126228e71067ffd85fe5e1c5a8c711eaa5ac

Hi everyone,

I'm hoping someone from the Hostinger community—or even a Hostinger employee—can help me because I'm running out of options.

Here's what happened:

• My bank card was stolen, so I immediately reported it to my bank.
• My bank blocked the card to prevent unauthorized transactions.
• That card was the default payment method for my Hostinger account.
• When Hostinger attempted to renew my VPS, the payment was declined because the card had already been blocked.
• After that, Hostinger permanently suspended all of my payment methods, and now I get this message:

>

The frustrating part is that I'm trying to pay.

I have already received a replacement bank card, but I can't add it because my account is blocked.

So far I have:

• Contacted Hostinger Support.
• Completed the Payment Verification form.
• Uploaded my replacement card for verification.
• Replied to the Compliance email with all the requested information.
• Explained that the original card was stolen and blocked by my bank.

It's now been more than 24 hours, and I still haven't received any update.

The biggest problem: I can't reach a human.

Every time I contact Hostinger Support, I only get the AI chatbot. It keeps giving me different answers every time I ask the same question. It never tells me the status of my compliance review, can't escalate my case, and I haven't been able to reach a real person.

At this point, I feel completely stuck.

My VPS hosts production services, websites, and important client data. My clients have already started contacting me because of this issue.

My dashboard now says I have 19 days left before my VPS renewal, and I'm worried that if this isn't resolved before then, my VPS could be suspended—even though I'm ready and willing to pay immediately.

Has anyone experienced something similar?

• How long did your Compliance review take?
• Is there any way to contact a real human from the Compliance or Billing team?
• Is there any Hostinger staff member here who could help escalate my case?

I'm not disputing the payment. The payment failed only because my bank blocked my stolen card. I simply want to update my payment method, pay for my VPS, and continue using my services.

Any advice or help would be greatly appreciated.

Thank you.

I just now brought KVM 2 on Hostinger, and I will mainly use it for n8n and experiments, any suggestions?

I'm just starting out on my Hostinger journey, building a website before paying for a plan. I've run into a couple of roadblocks early on:

1. In the editing mode, part of the text is cut off. AI just built a site for me to edit (I didn't really want to use it) and I don't know how to adjust it. When previewing the site, everything fits and looks normal. Screenshot of the editing page is attached.
2. I want to go with Plateology.com. As far as I know that's not an existing domain (there is one in the UK though). At the top it has the AI-generated title of "placamente." When I try to connect the Plateology domain it says

This domain is registered at another provider. You’ll have to verify you own it when you connect it to your site.

Part of me thinks that could be me because I know at some point I entered Plateology while setting things up.

I want to go forward with Hostinger; I am transitioning a site I have on WordPress to this, and then down the line a different site on Webador to this (the Hostinger plan is more cost-effective to have both under that umbrella; though I really like Webador you have to pay a lot extra for them to show you stats).

Any help with the two issues is very much appreciated; I'm not sure I can contact support b/c I'm not a paying subscriber yet.

https://preview.redd.it/x2vttsx7y1bh1.png?width=493&format=png&auto=webp&s=38ec9c9879c00eb5384b1fad8e5e08bf5e791500

Buenas tardes, estoy teniendo un problema grande con respecto a este tema, tengo una web con un dominio en hostinger y es estatica, pero quisiera migrarla a nodejs sin que se vean afectados los subdominios, correos y DNS ligados a ese dominio, se que es un caso raro, pero se esta solicitando ese cambio, y no estoy seguro que opciones tengo, tenia pensado en crear una nueva web con nodejs con el dominio ya existente, pero lei por ahi que se pueden perder los subdominios o el acceso a ellos en la web, si alguien tiene experiencia en este caso, agradeceria que me comentara que hizo para que todo se realice sin problemas y efectos adversos, el proyecto estatico como el de nodejs apuntan al mismo repositorio github y en la misma rama main, se me olvido ese dato...

I have a KVM2 server on Hostinger, and for the past few days I've noticed slowness and even service outages. I even suspected it was a problem with my application or a virus. After several tests, I'm convinced that the problem is actually with Hostinger.

As you can see in the screenshot, we have over 90% CPU steal, and currently I can't even access the VPS via SSH.

When contacting support, only a bot responds.

In the ticket I submitted, nobody responds!

In short, it's a terrible experience with Hostinger, I don't recommend it to anyone!

I'm migrating to NetCup.

hostinger

edit:

See the difference in quality compared to NetCup.

netcup

https://preview.redd.it/0yjpjnatalah1.png?width=1536&format=png&auto=webp&s=3dd92ef2ca659fe913c84a91d32c248386f932d5

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Note Later Added: From all the replies and comments I came to the conclusion that Hostinger is spending liberally to PR companies to defend their stand. Now please go through the comments keeping this in​ mind. I have written what I have faced. From this post I realized​ how toxic this PR companies can become. I tried to post the screenshot which clearly shows there is no "Human Support" but Reddit is not allowing.

My original post below;

Hostinger was good before. It is okay if it's working good for you. However if you have any issue and need to contact their customer support then you are lost because now hostinger doesn't have any human support agent, but only a very confused AI. It doesn't understand the basics of a conversation and lacks the support skills. It keeps on repeating the same thing again and again until you get irritated to the core. Even if you change the subject it keeps on repeating the same thing. Recently i had multiple issues and I was left alone with zero support.
My plan is expiring soon, planning to move away from hostinger for good.

I have an older site linked to a domain that I want to reuse for a new site, both hosted on Hostinger. When I try to move the older site to a temporary domain to free up the domain, I get a warning: "Your free mailbox will be deleted when you change the domain." (The email is Titan through Hostinger.) It then offers to either transfer emails manually or upgrade to a paid plan.

My goal is to point the domain at the new site without disturbing the email. Is there a way to do this at the DNS level, basically can I reassign the domain while preserving the existing email plan?

If I use a custom html code for wordpress (I use elementor) it deletes the rest of the containers. Simple html codes breaks the site. My friend who uses the same account ( we work for the same client) has the same issues. If anyone know any fix to solve these issue, please help.

I have my backend and Frontend hosted on Hostinger. My tech stack is React for frontend and Node.js for backend with postgres db on Supabase.

The problem I am facing is that my website works on some internets perfectly fine but on some it gives errors to users. Basic errors like login failed or failed to fetch which should never come.

I am using business plan of Hostinger. Please someone suggest a fix

Does the Hostinger Shared Hosting plan support Python applications that use the PIL/Pillow library?
this python file is being excuted by php app