Appalling account lockout support – locked out since August 10th
I have been a Hostinger customer managing multiple professional sites, but my experience over the last several days has been nothing short of disastrous.
Since Monday, 10th August, I have been completely locked out of my account due to an internal workspace container collision between a legacy profile and my current setup. Despite submitting every piece of verification requested, including official payment proof, bank details, and compliance documents, I am trapped in an endless loop of automated responses, then a random email saying "I hear your furstration"
I have spent days supplying everything asked of me, only to be stalled by a rigid, heavily outsourced support model that completely lacks human common sense or technical agility.
Leaving paying business users stranded out in the cold without access to their web properties or email infrastructure for days is unacceptable.
If you run a business, think long and hard before relying on a platform where an internal routing error can completely lock you out with near zero functional customer service to resolve it.
Empathy from Hostinger does not pay the bills, nor does it give my prospective clients confidence in Hostinger.